HSPD-Government Badging & Credentialing Specialist; Holtsville

Join to apply for the HSPD-12:
Government Badging & Credentialing Specialist (Holtsville - REF
1543T) role at Citizant
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Citizant is a leading provider of professional IT services to the U.S. government, focusing on Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services for the U.S. Departments of Homeland Security and Treasury. We seek ethical, talented, and passionate "A Players" who align with our core values of Drive, Excellence, Reputation, Responsibility, and a Better Future.

• Schedule appointments and/or service walk-ins for Personal Identity Verification (PIV) Card activations, enrollments, certificate updates, and PIN resets.
• Answer phone calls and email inquiries related to PIV credentials and access control matters.
• Coordinate and conduct the enrollment process for PIV cards, verifying applicant identity and collecting required documentation.
• Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy.
• Accurately collect and document personal information, biometric data (e.g., fingerprints), and other necessary details from applicants.
• Ensure that all required documents and forms are properly completed and submitted according to established guidelines.
• Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts.
• Use approved verification methods to confirm applicant identity before proceeding with enrollment.
• Handle sensitive personal information with discretion, adhering to data protection regulations and organizational security protocols.
• Maintain the security and integrity of collected data, preventing unauthorized access or disclosure.
• Communicate clearly and professionally with applicants, explaining the enrollment process, required documents, and any additional steps.
• Provide excellent customer service to address questions and concerns related to enrollment.
• Escalate issues as needed, listening to and responding to customer needs and expectations, while maintaining a calm and friendly demeanor.
• Maintain accurate records of the enrollment process, documenting each applicant’s information, enrollment date, and any encountered issues.
• Prepare and maintain spreadsheets tracking the status of new applicant, contractor, and federal employee files.
• Stay up to date with relevant policies, regulations, and procedures related to PIV card enrollment.
• Participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills.

• Experience with Microsoft Excel for data management, coordination, and reporting.
• Ability to adapt to changing security procedures and requirements.
• Prior experience in a similar role, customer service, or administrative position is advantageous.
• Attention to detail and strong organizational skills.
• Excellent interpersonal and communication skills.
• Ability to handle confidential information with discretion.
• Attendance at local hiring events 3–4 times a month (frequency may vary).
• Perform other job‑related duties as assigned.
• High school diploma or GED certification.

• Primarily sedentary work with occasional stair climbing.
• Periodic standing and/or walking for extended durations.
• Occasional activities including reaching, squatting, bending, pulling, grasping, holding, and lifting objects weighing 25–30 pounds.
• Typing for most of the day.
• Frequent periods of talking and listening for effective communication.

• U.S. citizenship required.
• Active Public Trust/MBI clearance or the ability to obtain one.

Starting salary range: $40,800–$54,700 (depending on experience).

• Medical, dental, and vision insurance
• 401(k)
• Generous PTO
• Company‑paid life and disability insurance
• Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)
• Tuition Assistance & Professional Development Program

Disclaimer: This position is part of a pipeline recruitment process. It may not be immediately available but is expected to open soon. Your application will be retained for future consideration, and we will contact you when hiring commences.

Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.