Android Framework​/Core OS Software Engineer II

Overview:

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally. Come make an impact every day t We're Looking For:

The Zebra Engineering Customer Response Team (ECRT) (Software Engineering Support) is seeking a Senior Software Engineer to provide world-class technical support to global enterprise customers for the Android Operating System and underlying technologies and sub systems. The ideal candidate possesses deep architectural knowledge of Android AOSP and exceptional system-level debugging  this role, you will diagnose and resolve critical software issues within Android Framework and OS, Telephony and RIL stacks, collaborate with carrier and chipset vendors, and work with other Engineering development teams and directly with Zebra customers.

Additionally, you will leverage and develop custom AI-driven solutions to automate support workflows.

Prior experience with WWAN technologies (4G/LTE/5G) and Qualcomm chipsets is highly desirable and a strong added advantage.

Essential Duties and Responsibilities:

Troubleshoot and Resolve Android framework and OS issues on Zebra Mobile Computing products in the software sustaining engineering team.

Execute expert-level problem-solving on complex Android system-level software issues, utilizing deep-dive log analysis and AOSP source code debugging.

Work extensively with the Android AOSP source code, specifically isolating and troubleshooting issues within the Telephony framework, Radio Interface Layer (RIL), and cellular modem layers.

Collaborate directly with network carriers and chipset vendors (e.g., Qualcomm) to resolve complex network interoperability, IMS/VoLTE, and data throughput escalations.

Develop and integrate custom AI-driven solutions to automate diagnostics (e.g., automated modem log parsing), streamline workflows, and continuously improve support process efficiency.

Collaborate closely with customers to understand their use cases and connectivity challenges, providing timely and effective solutions.

Partner with SW development engineering, System testing, and Product Management teams to drive resolution of customer issues and contribute to product improvements.

Create technical documentation, knowledge base articles, and training materials.

Mentor and assist other support engineers, sharing WWAN expertise and fostering technical excellence.

Job Requirements:

Bachelor's degree in Computer Science, Software Engineering, or related discipline. Advanced Degree is a plus.
2+ years of relevant software engineering experience, with significant experience in a customer-facing or support role.

Exceptional hands-on experience navigating, modifying, and debugging the Android AOSP source code.

Proficiency in applied AI, with the ability to build and integrate AI-based tools for workflow automation and continuous improvement.

Strong Added Advantage:
Prior knowledge of WWAN technologies (4G/LTE, 5G, 3

GPP standards, cellular modem architecture) and Qualcomm WWAN chipsets and diagnostic tools (e.g., QXDM, QCAT).Strong programming skills in Java, C, C++, and Python.

Experience analyzing…