Regional Conduct & Governance Manager

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you're ready to bring your unique perspective to a place where your work truly matters, think of Gallagher.

We're looking for a Conduct and Compliance Manager to join our team in Magden Park, Llantrisant. This is an office‑based role where you'll play a key part in ensuring we meet the highest standards of compliance and governance. You'll work with a team of 165 colleagues who specialise in commercial insurance products for small and medium‑sized businesses across the UK. If you're proactive, analytical, and passionate about delivering great outcomes for customers, we'd love to hear from you.

• Ensure Consumer Duty principles are embedded across the business.
• Monitor and report on Errors & Omissions (E&O) and risk events, taking action and highlighting trends.
• Oversee adherence to Product Governance protocols and Fair Value assessments.
• Build strong relationships with teams and partners to ensure smooth delivery and support.
• Oversee complaint reporting and drive improvements based on customer feedback.
• Stay up to date with FCA regulations and share updates with the business.
• Provide monthly risk reports to senior leaders, including trend analysis and action plans.
• Work with the Learning & Development Manager to identify and address training needs.

• You've worked in a regulated environment and understand compliance practices.
• You're organized, detail‑focused, and thrive under pressure.
• You're confident working independently but know when to ask for support.
• You're a strategic thinker with a proactive, can‑do attitude.
• You have strong analytical skills and can turn data into actionable insights.
• You're empathetic, with sound judgement and a focus on customer outcomes.
• You're a clear communicator, both in writing and in person.
• You're proficient in Microsoft Office and eligible to work in the UK.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you'll get; depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to buy extra days.
• Defined contribution pension scheme, which Gallagher will also contribute to.
• Life insurance, which will pay 4x your basic annual salary, which you can top‑up to 10x.
• Income protection, we'll cover up to 50% of your annual income, with options to top up.
• Health cash plan or private medical insurance.

• Three fully paid volunteering days per year.
• Employee stock purchase plan, offering company shares at a discount.
• Share incentive plan, HMRC approved, tax‑effective, stock purchase plan.
• Critical illness cover.
• Discounted gym membership, with over 3,000 gyms nationally.
• Season ticket loan.
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase.
• Emergency back‑up family care.
• And many more.

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities.

We see inclusion as a conscious commitment…