Route

We have an exciting opportunity for an Onboard Route Support based at Holyhead

Are you a proactive, organised individual who thrives in a fast-paced environment? We’re looking for someone just like you to join our Holyhead team in a vital Route Support role, working closely with our On-Board colleagues.

This is more than just a desk job, you’ll be the heartbeat of our operations, ensuring smooth communication, timely support, and a consistent presence for our frontline teams. Together, we’ll make sure the right people are in the right place, doing the right thing.

• Supporting our frontline teams with day-to-day operational needs.
• Ensuring safety-critical notices and essential equipment are always up to date.
• Acting as a key link between management and frontline colleagues.
• Managing logistical tasks and adapting to shifting priorities.
• Maintaining confidentiality while juggling multiple responsibilities.

• A self-starter with strong organisational and people skills.
• Someone who thrives under pressure and enjoys variety.
• Experience in customer service, admin, or HR is a bonus.
• Confidence using Microsoft Office and business systems.

Flexibility is key. While the role is primarily office-based, you may be needed during unsocial hours or weekends to support our 24/7 operation.

• Final Salary Pension Scheme
• Free Travel on Avanti West Coast for you and your family
• 75% Off Leisure Travel with other train operators
• 30 Days Holiday, increasing to 37 with service (including bank holidays) – pro rata for any part‑time roles
• 10 Free Journeys with other First Group train services

At Avanti West Coast, we believe our strength comes from the unique perspectives, experiences and backgrounds of our people. We are proud to build a workplace where diversity is embraced, and everyone is supported to thrive.

We welcome individuals of all races, religions, ages, genders, gender identities, sexual orientations and abilities. Our goal is to reflect the communities we serve and create an environment where everyone feels valued and heard.

When you join Avanti West Coast, you become part of a close-knit team that encourages authenticity. We want you to bring your whole self to work. No need to change who you are to fit in. Your individuality is what makes us better.

We celebrate it, we respect it and we put it to great use.