Ecology Community Engagement Manager

We’re currently recruiting for an Ecology Community Engagement Manager in our Porth Branch.

If you’re passionate about people, community and making a positive impact, we’d love to hear from you. This is a rare opportunity to play a key role in Ecology’s pioneer Community Branch – supporting local people, building relationships, and helping our mission reach further into the Porth and Rhondda community.

Support the successful operation and positive community impact of the Porth Community Banc branch of Ecology. Working closely with the Branch Manager, you will strengthen the branch’s presence within the local community, enhance the customer experience, and help drive service and growth objectives aligned to Ecology’s mission.

You will act as a visible representative of Ecology in the community, build relationships with partners and local organisations, and support activities that increase awareness, engagement, and value for both Ecology and non‑Ecology customers.

The role serves as a key support and escalation point within the branch team and includes stepping upto lead the branch during periods of absence, while maintaining a focus on community benefit, customer service excellence, and operational safety.

Community Engagement & Impact

• Develop and maintain strong relationships with local organisations, community groups, partners, and stakeholders to raise awareness and increase adoption of Ecology’s products and services.
• Coordinate and deliver community focused initiatives, such as information sessions, support signposting, workshops, and events that contribute to positive local impact.
• Represent Ecology externally in a way that demonstrates its mission, values, and commitment to sustainable finance.

Branch Experience & Customer Support

• Support the Branch Manager in ensuring a smooth, welcoming, and inclusive experience for all customers using the Porth Community Banc branch.
• Identify opportunities to improve branch services, enhance customer satisfaction, and add value for visitors.
• Act as a point of escalation for customer needs and assist in managing day to day branch activities.

Operational Support & Compliance

• Help maintain a safe, secure, and compliant operating environment in line with Ecology policies and procedures.

Team and Organisational Collaboration

• Work with Head Office teams to maintain strong communication and ensure seamless handovers between the branch and central functions.
• Step up to lead the branch when required, providing continuity of service and operational leadership in the Branch Manager’s absence.

• A positive and can‑do attitude, reflective of Ecology values and behaviours
• Strong customer focus and relationship management skills
• Confident in business development and proactive activity to drive growth
• Strong Communication, both verbal and written and delivery of presentations
• Attention to detail and accuracy to drive a ‘right first time, every time’ approach
• Ability to use initiative to find solutions to problems