Head of Restart Programme

Experience and knowledge of government-funded welfare-to-work/employability programmes A minimum of 5 years of contract management experience at a senior level in leading and successfully managing delivery teams/people management Experience in managing, coaching and leading a team to drive success in a challenging and target driven contract

Experience of establishing relationships with partners and stakeholders at a senior level Effective leadership skills, ability to lead, support and motivate Experience in working in a Recruitment environment (Desirable) Responsible for the management of the whole Restart delivery team consisting of a Restart Performance Manager, Employment Coaches, an Employer Services Consultant and an Administrator. Providing strategic leadership and management to the delivery team and liaising with senior AKG delivery team.

Providing oversight of performance and managing the financial controls of the contract. Ensure that all activity with participants is carried out in a professional and timely manner, to a consistent high quality and that any problems and issues are dealt with effectively. Ensure that the delivery team meets all compliance obligations and targets of the contract. Recognise and develop future business opportunities and make a positive contribution to their development To ensure all local and national policies are followed for keeping staff and participants safe.

Manage the processes and procedures timely ensuring deadline are met. Lead and motivate staff to be a high-performing team and ensure that individual and team targets are consistently met and maintained Weekly review and monitoring of key performance indicators using a performance dashboard with Restart Performance Manager – identifying areas for improvement and implementing recovery plans and activity to meet expected performance.

Supporting the Restart Performance Manager in training and coaching the delivery team to refresh learning and cascade any changes in process Conduct monthly compliance/audit checks of participants in each Employment coaches caseloads Develop strong relationship with AKG Partnership Manager; customer service support centre and compliance teams Develop strong strategic network with local supporting organisations such as charities; health providers and local stakeholders such as the local authority to encourage collaborative working and attend networking events.

Complete weekly and monthly reporting MI and reports for AKG and internal reporting Attend weekly and monthly performance review meetings with Restart Performance Manager and with AKG. Conduct weekly forecasting of performance to meet contractual targets and ensure contractual performance targets for job starts, job outcomes and commenced earnings are met Ensure customer service standard minimum thresholds are met on a daily, weekly and monthly basis Motivate and mentor the team ensuring they can carry out their roles effectively Arrange briefing meetings and team meetings as required to ensure the team is clear on performance targets, results, validation requirements, eligibility, quality, and project deliverables Monitor performance of delivery team through observations, call monitoring and appraisal, identifying training and developing needs as appropriate with follow up Action Plan meetings and assessment of knowledge to make sure the Team members are on track in reaching key objectives Support the Restart Performance Manager with the day-to-day running of the department, assist in helping answer staff queries.

Be the first point of call for the Restart Performance Manager for complex participant, employer and stakeholder enquiries or complaints. Update staff with new information and any changes to the delivery of programmes. Ensure effective reports are produced and presented for the benefit of colleagues, and other strategic partners on a regular basis, as agreed with senior management and your line manager.

£45,000 Plus OTE The full-time equivalent annual leave entitlement is 20 days per year in addition to 8 UK public holidays. An additional day of leave will be added for each complete year of service, effective from the commencement of the next holiday year, up to a maximum of 5 additional days after 5 years of service, giving a maximum total annual leave entitlement of 25 days.

This will be pro rata for part-time hours. We operate a Christmas and New Year shutdown period in which you will receive an additional 3 days of leave at full pay to cover this closure period after 1 year of service. This will be pro rata for part-time hours. When your birthday falls on a working day, you will receive the day off at full pay.

Sickness pay allowance after the probationary period. Pension scheme after 3 months you have been employed with us Bupa Cash Plan, level 1, paid by the company after the probationary period. Employee Assistance Programme to access help and support 24 hours a day, every day of the year for immediate…