Supplemental Nutrition Assistance Program; SNAP) Case Worker - Western Region - Continuous

Supplemental Nutrition Assistance Program (SNAP) Case Worker - Western Region

Build a rewarding career while making a difference! Are you passionate about helping others? Do you thrive in a fast-paced, people-focused environment? Are you a customer service professional looking for a rewarding new career? The Massachusetts Department of Transitional Assistance (DTA) is seeking motivated, compassionate, and detail-oriented individuals to join our team as Supplemental Nutrition Assistance Program (SNAP) Case Workers. This is an exciting opportunity to make a meaningful difference in the lives of Massachusetts residents by connecting individuals and families with essential food assistance benefits and resources that promote stability and economic self-sufficiency.

Whether you are exploring a career change or looking to build upon your experience in customer service, human services, or administrative support, this position offers an opportunity to put your skills to work for a greater purpose. Successful candidates will possess strong communication, organizational, and problem-solving skills, along with the ability to navigate computer-based systems, manage multiple priorities, and deliver exceptional customer service to individuals from diverse backgrounds.

No previous SNAP casework experience? DTA provides comprehensive training, ongoing guidance, and support to help you succeed. Through this training, you will develop valuable skills in eligibility determination, case management, and connecting clients with community resources. Join a dedicated team of public service professionals and take the next step toward a fulfilling career with the Commonwealth of Massachusetts.

Western Region Office Locations:

• Holyoke Office: 72-100 Front Street, Holyoke, MA
• Greenfield Office: 298 Federal Street, Greenfield, MA
• Pittsfield Office: 160 North Street, Pittsfield, MA
• Springfield Center Office: 243 Cottage Street, Springfield, MA

Please Note:

Employment offers and office assignments are based on agency staffing needs.

Duties and Responsibilities (These duties are a general summary and are not all-inclusive):

• Assist individuals and families with determining initial and ongoing eligibility for SNAP benefits and other applicable assistance programs.
• Complete case actions through an action-based, first-available-worker process, ensuring timely, accurate, and thorough completion of assigned tasks.
• Conduct client interviews by telephone and through other approved communication methods to gather, review, and verify information using agency eligibility systems.
• Maintain accurate client records, process case updates, and ensure compliance with established policies and procedures.
• Explain eligibility determinations, program requirements, and available benefits clearly and professionally.
• Connect clients with additional assistance programs, community organizations, healthcare providers, and other resources that support individual and family stability.
• Review and evaluate client information, resolve discrepancies, and make informed decisions consistent with applicable laws, regulations, and agency guidelines.
• Deliver responsive, compassionate customer service while effectively managing multiple priorities in a high-volume environment.

Required Qualifications:

• Knowledge of proper English grammar, spelling, punctuation, and sentence structure, including the ability to prepare clear and accurate written communications.
• Knowledge of basic mathematical principles and calculations.
• Knowledge of interviewing techniques used to gather and evaluate information.
• Knowledge of community resources, referral services, and social service programs available to assist individuals and families.

Preferred Qualifications:

• Strong customer service and interpersonal skills, with the ability to communicate effectively and professionally with individuals from diverse backgrounds.
• Excellent organizational and time-management skills, including the ability to prioritize assignments and manage multiple responsibilities.
• Proficiency with computer-based applications, data entry, and electronic recordkeeping systems.
• Ability to conduct client interviews, gather relevant information, review documentation, and make accurate, informed determinations.
• Ability to interpret, apply, and clearly explain laws, regulations, policies, and procedures.
• Strong written and verbal communication skills, including the ability to maintain accurate records and handle confidential information with discretion.
• Demonstrated…