Business Analyst - System Operations

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ISO New England is the independent system operator responsible for ensuring the safe and reliable flow of electricity in our region and planning for the future of the electric grid. We are at the forefront of New England’s ongoing transition to clean energy.

Help design the grid of the future. The System Operations Readiness team is seeking an enthusiastic candidate who can help ensure the reliable operation of the Bulk Electric System through efficient administration of the Wholesale Markets. The team provides support to the Control Room, Forecast & Scheduling Office, Outage Coordination, and Engineering groups by designing, testing, and analyzing the software and processes needed to operate the resources of the future.

This includes the integration of distributed energy resources, energy storage, and a high penetration of renewable resources.

• Hybrid work environment (2 days/week onsite)
• Relocation assistance
• Competitive compensation with a base salary + performance bonus
• Robust benefits package, including 401(k), tuition reimbursement, wellness programs, onsite gym, free coffee
• Flexible work hours and Employee Business Networks
• A mission‑driven workplace where your impact matters

• Collaborate with IT, Project Management, Market Development, and System Operations to design and implement multi‑year projects.
• Develop clear, concise business requirements for existing and new software.
• Perform thorough testing and review proposed changes to departmental software and processes while identifying and mitigating gaps.
• Review existing software and processes used by the Control Room, Forecast Office, Outage Coordination, and Engineering groups to identify areas for improvement.
• Assist with the development of internal and external training materials related to major projects.
• Support the ongoing refinement and revision of Operating Procedures and documentation based on changes to processes, tools, and software.

• Bachelor’s degree in Business, Engineering, Technical Communication or a related field
• Strong writing skills with an interest in technical documentation
• Ability to learn complex systems and quickly understand new software and tools
• Strong interpersonal and communication skills
• Ability to work effectively in a collaborative, team‑oriented environment
• Familiarity with or coursework involving Confluence, Jira, or process documentation
• Strong analytical mindset with the willingness to ask questions and seek clarity
• Self‑starter comfortable learning through mentorship, hands‑on projects, and exposure to subject‑matter experts
• Basic knowledge of ISO New England System Operations (desired)
• Exposure or interest in the energy sector, utilities, or system operations (desired)
• Experience with documentation, requirement writing, or system analysis (desired)
• Coursework or training in technical writing, structured writing, or information design (desired)

This employer will not sponsor applicants for work visas for this position.

The expected salary range for this position is $72,000 - $115,000 per year. This role is also eligible for an annual performance bonus, comprehensive health insurance, flexible spending and health savings accounts, a 401(k) plan with generous employer contributions, disability and life insurance, paid time off, and other benefits.

This is a U.S. based role. If the successful candidate resides outside of the U.S., relocation will be required.

We are proud to be an EEO employer. Applicants for employment are considered without regard to race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), gender identity or expression, sexual orientation, citizenship, national origin, age, ancestry, marital status, disability (including learning, mental, intellectual, and physical), service in the uniformed services, genetic information, or any other status protected by applicable law.

Drug Free Environment:
We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.