Financial Counselor

Financial Counselor – Base Pay

Base pay range: $20.00/hr - $30.00/hr this range is provided by Lifepoint Health®. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

At Valley Springs Behavioral Hospital, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In this role, you will support those that are in our facilities who are interfacing and providing care to our patients and community members. Our programs offer customized rehabilitation tailored to the specific needs of those recovering from a stroke, brain injury, neurological conditions, trauma, spinal cord injury, amputation or orthopedic injury.

A Financial Counselor maintains, processes all assigned patient accounts, and counsels patients regarding the admitting and discharging processes and payment alternatives. Work is of a confidential nature.

• Counsels patients (or responsible parties) to establish payment method. Contacts patients, in advance of admission, to obtain missing information, particularly patient's signature for accepting obligation to pay.
• Estimates and informs patient of portion of bill which must be paid directly.
• Establishes a payment for patients unable to pay the estimated portion of bill upon discharge. Identifies and reports to manager patients with whom payment difficulties arose in the past.
• Ensures completeness of pre‑admission and admission information, following through as needed, to obtain and document missing information/signatures prior to patient's admission date.
• Checks for, and identifies patients with histories of payment problems, and informs supervisor of any found, prior to patient's admission date.
• Accurately interprets insurance policy provisions and calculates self‑pay portion of patient's bill based on expected length of stay and services rendered, so that final accounting of self‑pay amount is within a reasonable variance from estimate.
• Patiently, clearly, and accurately advises patient of self‑pay obligations and estimate and ensures that patient signs acceptance of such obligation on the designated forms.
• Collects self‑pay monies in advance, upon entry, or at discharge according to circumstances. In cases where patient is unable to pay self‑pay portion due upon discharge, ensures that a mutually agreed upon payment agreement is documented and signed by all parties, in compliance with established guidelines and procedures.
• Selects and applies appropriate communications based on the age of the patient/customer.
• Maintains knowledge of regulatory and compliance requirements related to state and federal agencies such as Medicare, Medicaid, Tricare, Veterans Administration and other demonstrates this knowledge by accurately obtaining information and updating records to remain in compliance.
• Collects and controls cash receipts.
• Collects patient deductible, co‑pays and non‑covered patient charge amounts.
• Maintains and balances cash drawer.
• Prepares daily cash report and submits to Cashier with collected monies and copies of Relay.
• Account Report/Daily Deposit Reconciliation.
• Determines the appropriate amount due from the patient through eligibility and insurance verification, by evidence of the insurance card, or in the event of no insurance, follow Self‑pay processes/policies.
• Maintains control over cash payments, so that receipts balance to cash drawer.
• Accurately prepares deposit documentation and delivers deposits.

• Comprehensive medical, dental, and vision plans, plus flexible‑spending and health‑savings accounts.
• Competitive paid time off and extended illness bank package for full‑time employees.
• Income‑protection programs, such as life, accident, critical‑injury insurance, short‑ and long‑term disability, and identity theft coverage.
• Tuition reimbursement, loan assistance, and 401(k) matching.
• Employee assistance program including mental, physical, and financial wellness.
• Professional development and growth opportunities.

• High School Graduate or equivalent preferred.
• Minimum of one year of business or related experience including bookkeeping with us of calculating equipment and collection of monies required.

Valley Springs Behavioral Hospital is an Equal Opportunity Employer. Valley Springs Behavioral Hospital is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.