Direct Service Professional - Amherst, MA

Direct Service Professional - Amherst, MA

Behavioral Health Network (BHN) is the largest provider of behavioral health services in Western Massachusetts and was recently recognized by The Boston Globe as one of the Top 10 Employers in Massachusetts
. We are also proud to be a Certified Great Place to Work
. Since 1938, BHN has been committed to providing high-quality, affordable, and culturally responsive behavioral health care.

We’re excited to invite passionate Residential Support Specialists (Direct Care Workers) to join our Developmental Services Residential program.

What You’ll Do

As a Residential Support Specialist, you’ll provide essential direct care to individuals living in group homes, supporting their growth, independence, and safety while fostering dignity and respect. You’ll play a key role in helping individuals thrive in their daily lives and communities.

Key Responsibilities Include

• Supporting individuals with daily living skills, independence, and decision-making
• Monitoring overall health and well-being and encouraging competency and empowerment
• Assisting with medication treatment and documenting related activities
• Providing crisis intervention and emergency support when needed
• Planning opportunities for community activities and fostering social networks
• Maintaining a safe, respectful, and empowering environment

What We Offer

• Comprehensive Benefits Package – Medical, dental, vision, retirement, and generous PTO
• Career Growth – One-third of our positions are filled through internal promotions
• Meaningful Impact – Help individuals achieve independence and live fulfilling lives
• Diverse Opportunities – Work in a fast-paced environment with the chance to learn new skills
• Supportive Culture – Join a compassionate and collaborative team

Who You Are

• Commitment to empowerment, human rights, and community integration (required)
• High School Diploma or GED (required)
• Valid driver’s license and reliable vehicle for working hours (required)
• At least 6 months of experience in human services (preferred)
• Willingness to complete BHN-provided training (required)

We Hire for Purpose

In our Residential Support Services program
, BHN provides 24-hour staffed group homes, individual and family support services, a social club, and advocacy programs. Every individual we serve is part of a team—including family, BHN staff, and providers—working together to create personalized plans built on their strengths, capabilities, and goals.

BHN maintains its commitment to social justice and diversity and strongly encourages diverse candidates to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.