Senior Director of Operations

Senior Director of Operations – Developmental Brain Injury Services (DBIS)

Location:

Holyoke, MA. Full‑time. Starting Salary: $76,000–90,000 (Based on Experience).

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Signing bonus
• Training & development
• Tuition assistance
• Vision insurance
• Generous PTO package
• Comprehensive health and dental insurance plans
• Life insurance and long‑term disability insurance
• 403(b) retirement plan
• Tuition remission for eligible classes
• Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance
• Opportunities for career development and advancement
• And much more

• Leadership & People Management
  • Lead and support Directors of Operations through clear annual and quarterly priorities, regular supervision, structured performance reviews, and documented action plans.
  • Maintain leadership stability within assigned regions by ensuring DOO vacancies are filled within timelines and new leaders complete onboarding and competency milestones.
  • Promote a culture of accountability, high performance, and engagement.
  • Partner with HR on staffing strategies, employee relations matters, performance management, recruitment needs, and workforce planning.
• Operational Excellence & Service Delivery
  • Drive operational performance across assigned programs/regions by meeting service delivery, quality, safety, and timeliness expectations.
  • Implement standardized workflows to improve consistency and reduce operational variability.
  • Monitor incidents, risk indicators, and program quality; implement prevention and mitigation plans with measurable improvements.
  • Maintain strong internal communication through structured meetings and timely documentation.
• Regulatory Compliance & Licensing
  • Maintain regulatory readiness across assigned programs through compliance calendars, internal reviews, and timely closure of all licensing requirements, corrective actions, and cited items.
  • Collaborate with Quality and enterprise teams to prepare for audits and support continuous compliance.
• Financial Stewardship
  • Develop and manage budgets for assigned program areas in alignment with organizational timelines and targets.
  • Monitor monthly financial performance; identify and correct variances.
  • Reduce overtime and agency use; optimize staffing patterns and implement measurable cost‑efficiency strategies.
• Workforce & Resource Management
  • Align staff resources to service needs by approving staffing plans, monitoring utilization, and making strategic adjustments.
  • Partner with HR and Training on leadership development and workforce capability building.
  • Lead and coordinate ongoing DO training and professional development.
• Cross‑Functional Collaboration
  • Collaborate with Quality, Training, Finance, HR, and other enterprise departments to implement organizational initiatives on schedule.
  • Maintain strong relationships with funders, partners, and internal stakeholders, ensuring timely communication and follow‑through.
• Strategic Planning & Data‑Driven Decision Making
  • Use operational dashboards and trend analyses to guide decision‑making; document owners, timelines, and outcomes.
  • Identify system gaps and lead operational improvements across assigned regions.
  • Ensure strategic goals cascade effectively through the DOOs in assigned areas.
• Additional Responsibilities
  • Perform additional duties as assigned, completing deliverables within established timelines and quality expectations.
  • Maintain reliable attendance and model professionalism, integrity, and positive communication.

• Required
  • Bachelor’s degree, preferably in business/public administration, management/operations, or related field.
  • Minimum 5–7 years of progressive leadership experience.
  • Demonstrated multi‑site leadership, regulatory compliance oversight, and budget management experience.
  • Ability to use data to drive decisions and improve outcomes.
  • Strong communication, coaching, organizational, and problem‑solving skills.
  • Proficiency with information systems to extract meaningful data, e.g., dashboards and reporting tools.
• Preferred
  • Master’s degree, preferably in business/public administration, management/operations, or related field.
  • Experi…