Assistant Store Manager

Position: Assistant Store Manager FT

Assistant Store Manager – Full Time

Company:
Lids

Location:

5035 – Holyoke Mall, Holyoke, MA

Job

About the Role

Assistant Store Managers are the heart and soul of Lids. They are responsible for driving store performance, fostering a fun and inclusive environment, and delivering exceptional customer service.

Key Responsibilities People & Training

• Act as Manager on duty for scheduling, customer complaints, and other issues when the Store Manager is absent.
• Manage store associates using training programs, goal setting, and regular follow‑up.
• Administer progressive discipline, including verbal and written warnings.
• Engage team members, building positive relationships and reinforcing Lids brand standards.
• Schedule and staff the store, calling in associates for peak periods.
• Recruit, train, and develop store personnel.
• Ensure compliance with company policies, safeguarding inventory, funds, and property.
• Perform other duties as assigned.

Customer Experience

• Lead, execute, and support the Selling 101 strategy to meet KPIs and sales targets.
• Resolve customer feedback and escalations promptly.
• Promote membership programs and special offers to in‑store customers.
• Adhere to visual guidelines, merchandising, signage, and store cleanliness.
• Maintain a professional appearance following the Company Dress Code.

Operations

• Execute company‑level directives, promotions, and initiatives from HQ.
• Follow the Policies & Procedures Manual for safety and compliance.
• Maintain and troubleshoot store technology and equipment.
• Manage facilities, supplies, and service requests.
• Handle cash, including opening/closing the till, cash protection, and bank drops.
• Prepare the store for inventory audits.
• Open and close the store per Operations procedures.

Product & Inventory Management

• Protect company assets per LIDS Retail policies.
• Assist in scheduling to ensure wage control.
• Accurately manage inventory: receiving, transferring, pricing changes, and product counts.
• Organize the backroom for maximum efficiency.
• Execute visual merchandising and product presentation strategies.
• Maintain day‑to‑day visual merchandising and store actions.
• Adjust pricing signage and promotions during operating hours.

Required Knowledge & Skills

• High school diploma or equivalent plus one year relative experience.
• Proven ability to achieve sales results while minimizing loss.
• Strong interpersonal and verbal communication skills.
• Computer proficiency and familiarity with software programs.
• Physical ability to lift up to 50 pounds, climb a ladder, and stand for the majority of the shift.
• Capacity to work unsupervised.

Preferred Knowledge & Skills

• Experience with retail operations is preferred.

Compensation & Benefits

Annual pay range (Massachusetts): $15,600 – $53,500. Additional bonuses available. Full‑time employees receive a full range of benefits, including paid time off, health, vision, dental, 401(k), and an employee discount. Eligible for monthly store sales bonuses.

Reports To

Store Manager

Equal‑Opportunity Employer

Hat World, Inc., Lids Holdings, Inc., dba Lids and subsidiaries is an Equal Opportunity Employer and is committed to complying with all federal, state, and local EEO laws.

Contact

Email:  (accommodation assistance for accessibility)

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