IT Endpoint Field Service Engineer

We’re currently recruiting for an experienced IT Endpoint Field Service Engineer to support a growing laboratory network across Hertfordshire and West Essex. This is a hands-on, field-based role with a strong focus on hardware support, troubleshooting, and site-based IT service delivery.

The Role

You’ll be responsible for providing onsite IT support across a hub laboratory in Watford and multiple spoke sites, ensuring endpoint systems and hardware are running efficiently.

Key responsibilities include:

Providing desktop and endpoint support across multiple sites
Deploying, configuring, and maintaining IT hardware (PCs, laptops, printers, mobile devices)
Diagnosing and resolving hardware and software issues
Supporting upgrades, repairs, and ongoing maintenance
Carrying out regular site visits and responding to support requests
Assisting with IT projects and transformation initiatives within new laboratory environments
Acting as a point of escalation and working closely with wider IT teams

Location & Travel

Primary base:
Watford
Initial training:
Kings Cross
Frequent travel to sites across Hertfordshire and Essex, including Harlow, Hemel Hempstead, Stevenage, and Watford
A full UK driving licence and access to your own vehicle is essential (mileage reimbursed for travel outside base location)

About You

We’re looking for someone confident, proactive, and comfortable working independently in a field-based environment.

Essential skills & experience:

Minimum 5 years’ experience in a similar IT support / field engineer role
Strong hands-on experience with:

Hardware provisioning, troubleshooting & repairs
PCs, laptops, printers, and mobile devices

Basic networking knowledge (TCP/IP, port patching, etc.)
Excellent problem-solving and communication skills
Ability to manage workload independently across multiple sites
Desirable:

Experience supporting IT projects or transformation work
Previous experience in a multi-site environment

Working Hours & Benefits

40 hours per week (08:00–17:00, Monday to Friday)
1-hour lunch break
Occasional out-of-hours work may be required for urgent issues
24 days annual leave, increasing to 28 days after 5 years’ service
Mileage expenses paid for travel outside base location

This is a great opportunity for an experienced IT engineer looking for a varied, autonomous role with real responsibility and involvement in exciting infrastructure projects