Customer Service Centre – Team Leader

• Closing Date: 1 March 2026
• Location: Holywood
• Contract: Permanent
• Hours: 37
• Job : FHA
  04412

The Customer Service Centre Team Leader will deliver an excellent customer focused service, leading a high performing team of Customer Services Advisors and support the Services Delivery Manager in establishing, implementing and maintaining systems and processes that deliver a superior customer contact experience

Radius Housing provides quality and affordable social housing in over 80 towns and cities throughout Northern Ireland. We provide a range of services, from sheltered housing for the over 55’s and general needs housing for families and single people, as well as specialist care and support facilities for the frail, elderly, people with dementia and learning disabilities and other complex needs.

Our aim is to be an employer of choice and to recruit employees who will embrace our vision and values and fulfil our performance standards within their role.

• A level six qualification (e.g. Bachelor’s Degree, Graduate diploma) or above with 1 year’s relevant experience.
• A minimum of 3 years of relevant experience (gained in the last 5 years) working in a telephone based customer service role dealing with incoming and outgoing calls and delivering results in a performance/target driven environment.
• A minimum of 1 year’s experience of leading a team (between 5 to 10 staff) to deliver results in a performance/target driven environment.
• Excellent level of IT literacy with demonstrable knowledge and use of Microsoft Office packages i.e. Word and Excel to analyse data and present reports.
• Experience of implementing safe working practices within a call handling environment.

OR

In return we offer a range of benefits to employees including great on-job training, a contributory pension scheme, a health cash plan which can provide help with dental, optician and medical costs (including cover for dependent children in full time education up to 18 years of age), free employee health checks and a Cycle to Work scheme.

Flexibility regarding working hours is also offered in some areas of the business.

For further information on employee benefits go to the employee benefits section of our website.

Closing date for applications is 1st March 2026 unless otherwise stated.

Radius reserves the right to enhance criteria to facilitate shortlisting.

Association wide waiting lists may be compiled for future same or similar vacancies permanent / fixed term which may arise.

Radius is an Equal Opportunities Employer.

• Radius Housing, 3-7 Redburn Square, Holywood, County Down, BT18 9HZ