Front Of House Assistant; Temporary – Shift

The Company

Our client is a well-known visitor attraction with a strong focus on Northern Ireland's heritage, culture and history. Welcoming visitors from across Northern Ireland, the UK and further afield, the organisation provides an engaging and memorable experience for a wide range of audiences.

They are looking for enthusiastic and customer-focused Front of House Assistants to join their team and help ensure every visitor receives a warm, welcoming and exceptional experience.

As a Front of House Assistant, you will be one of the first points of contact for visitors and will play an important role in creating a positive experience from the moment they arrive.

This is a busy, public-facing role and would suit someone who enjoys working with people, is confident in a fast-paced environment and takes pride in delivering excellent customer service.

Key responsibilities will include:

• Welcoming and assisting visitors in a friendly and professional manner.

• Providing information and assistance to a wide range of visitors.

• Processing admissions and bookings using online booking and admissions systems.

• Operating a computerised retail till system.

• Handling cash, counting takings and reconciling daily receipts.

• Supporting front of house, retail and visitor services activities as required.

• Dealing confidently and professionally with customer enquiries.

• Helping to ensure the visitor experience is accessible, inclusive and welcoming to all.

• Maintaining a high standard of presentation across front of house areas.

• Working effectively as part of a team while also using initiative and working independently when required.

• Using a range of IT systems and programmes, including Microsoft Outlook, Word, Excel and Teams.

• Supporting the wider team during busy periods, events and high visitor numbers.

• Working flexibly as part of a rota, including weekends, evenings and bank/public holidays.

Candidates must meet the following criteria:

• A minimum of 2 GCSEs at Grade C or above in Maths and English (or equivalent)
  and 6 months' experience working in a customer service role within a fast-paced, public-facing environment
  , OR 1 year's experience working in a customer service role within a fast-paced, public-facing environment
  .

• Genuine enthusiasm and passion for delivering exceptional customer service to a wide range of people.

• Experience using an online bookings and admissions system or computerised retail till system.

• Experience working in a similar environment with high customer numbers.

• Experience working effectively both within a team and independently as part of a team, demonstrating a high level of self-motivation.

• Previous experience of cash handling, counting cash and reconciling takings.

• Experience effectively using a range of IT tools and programmes, including Microsoft Outlook, Word, Excel and Teams.

• Availability to work flexible hours as part of a rota, including weekends, evenings and bank/public holidays.

• 24 hours per week.

• Rota-based working pattern.

• Varied and engaging front of house role within a busy visitor attraction.

• Opportunity to work in a customer-focused environment with a diverse range of visitors.

• Experience with in a well-established cultural and heritage organisation.

The role operates on a four-week rota:

Week 1: Tuesday, Wednesday, Saturday and Sunday

Week 2: Wednesday and Friday

Week 3: Tuesday, Wednesday, Saturday and Sunday

Week 4: Wednesday and Friday

Please note that flexibility is required to work weekends, evenings and bank/public holidays as part of the rota.