Deputy Team PA Lead; Private Client Group

Reference: 6530

Who We Are As one of the UK’s leading law firms, we’re here for the people and businesses who rely on us at life’s important moments - made possible by our colleagues who bring the expertise, judgement and care that makes the difference.

Our colleagues bring Irwin Mitchell to life every day, so it matters that you feel valued from the very first day and are trusted with the responsibility, in the right culture, to do the best work of your careers. Everyone’s path here is different, but we share a desire to help our business make a real impact.

Where possible we will support our colleagues to work in a way that works for them, for us and most importantly our clients. Please speak to a member of our Recruitment and Onboarding team for more information.

Your Role and What You'll Be Doing We're looking for an experienced legal support professional to join our Private Client Group (PCG) support team as a Deputy Support Team Leader, where you’ll work alongside the Support Team Leader to support the day-to-day management of a team of Personal Assistants (PAs) based across our UK offices, driving operational excellence and helping to shape the future of the function.

The role offers an exciting opportunity for someone with legal support expertise who is looking to develop into leadership, coaching and operational responsibility. You'll act as a deputy to the Support Team Leader, supporting day-to-day team operations and helping to ensure consistency, quality and efficiency across the service.

You'll also play an important part in delivering improvements to processes, supporting onboarding and training activities, monitoring quality standards and helping the team adapt to evolving ways of working.

As Deputy Support Team Leader, your responsibilities will include:

Supporting the day-to-day management of the Team PA function including monthly 121s, supporting wellbeing, engagement, attendance, development and performance.

Providing guidance and support to Team PAs on service delivery, operational processes and day-to-day queries.

Supporting people management activities, coaching conversations and team development initiatives.

Assisting with recruitment, onboarding and training of new colleagues.

Helping to drive engagement, collaboration and a positive, inclusive team culture.

Monitoring performance, quality standards and service delivery measures.

Identifying opportunities for continuous improvement and supporting the implementation of change initiatives.

Process Improvement and Quality Assurance Acting as a subject matter expert for Team PA processes within the Private Client Group.

Supporting the introduction, communication and embedding of new ways of working.

Undertaking quality assurance reviews and providing coaching and feedback where appropriate.

Supporting operational projects designed to improve efficiency, consistency and client service.

Escalating risks, issues and service concerns appropriately.

Legal and Administrative Support Providing complex administrative and legal support to senior stakeholders across the Private Client Group.

Assisting with billing, financial administration and client correspondence.

Producing reports, management information and operational data.

Supporting wider business development, client service and professional support activities.

About You As our ideal candidate for this role, you'll have:

Experience working within a legal support, legal administration or professional services support environment.

Experience coordinating, coaching, mentoring, or providing day-to-day guidance to colleagues within a team.

The ability to manage competing priorities and deliver high-quality work in a client-focused environment.

Experience building effective working relationships…