Bilingual File Coordinator – Admin & QA

Do you love helping people through difficult situations?

Then you may be our perfect hero! Competitive pay rate, with opportunity to learn and grow.

Job Description:

Perform all job file coordinator tasks related to customer calls, job monitoring, tracking, coordination, and audits of jobs. Create preliminary estimates and job file backup. Perform general office duties, such as drafting correspondence, filing, and creating reports.

Responsibilities:

• Monitor job file status and job file audit status
• Monitor and ensure client requirements are followed
• Review and validate initial field documentation
• Create a preliminary estimate
• Daily job file coordination, including preparing job file reports, performing job file backup, and completing job file audit process
• Maintain internal and external communications
• Complete and review job file documentation for final upload and the audit process
• Perform job close-out

• 2+ year(s) of administrative or office-related experience and business experience
• English/Spanish (
  Please only apply if you read, speak and write fluently on both languages
  ).
• Experience in the commercial cleaning and restoration or insurance/service industry is desired
• Experience with writing estimates, job file processes, and quality assurance, a plus
• Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
• Ability to remain calm and professional during tense or stressful situations
• Excellent organizational skills and strong attention to detail
• Very self-motivated and goal-oriented
• Capability to work in a fast-paced, team-oriented office environment
• Proficiency in Microsoft Office 365 (i.e. Outlook, Word, Excel), Adobe Acrobat (pdf) & mobile applications.
• Ability to learn new softwares, including Dash, Xactimate, Docu Sketch, Company Cam and proprietary software
• Minimum of HSD/GED, Associates/bachelor’s degree preferred
• Ability to complete a background check subject to applicable law
• Ability to commute within Miami Beach, North West Miami, Kendall, Homestead.

Property Recovery Group, Inc. dba SERVPRO Team Hrbek-Iglesias
SERVPRO of Miami Beach
SERVPRO of Pinecrest & East Kendall
SERPVRO of Florida Keys
SERVPRO of Leisure City/Naranja
SERVPRO of Homestead

Compensation: $23.00 - $25.00 per hour

At SERVPRO ® , you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO ® career opportunities near you is easy!

We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

How proficient are you with Microsoft Office 365? *

How many years of administrative or office-related experience do you have? *

Are you bilingual English and Spanish? *

Referral code from a current employee If no code provided, add their name instead.

The Sales Manager does a great job working with customers. The overall job experience is great, with many tasks that involve face to face life experiences.