Phlebotomist Group Lead

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Phlebotomist Group Lead - Homestead, FL, Monday to Friday, hours may vary between 5:30 AM to 4:00 PM

Pay range: $23.39+ per hour
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthy
  
  MINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• Fin Fit financial coaching and services
• 401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy‑up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Represents the face of our company to patients who come to Quest Diagnostics, both as part of their health routine or for insights into life‑defining health decisions. The PSR IV must have a deep understanding and knowledge of established practices and procedures and creates an atmosphere of trust and confidence to our patients, customers, clients and internal leadership. The PSR IV must ensure that daily work of the Patient Service Center/Mobile/Long Term Care/In‑Office Phlebotomy is completed accurately and on time.

The PSR IV is also responsible in providing the Supervisor or Functional Patient Services Manager with Patient, Client, Field, Compliance, Training, Metrics and Administrative support as needed in the Patient Service Region. The PSR IV must function as a backup to the Patient Services Supervisor and carry out duties and responsibilities in his/her absence. The PSR IV demonstrates Quest Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information.

This role is held accountable for Patient Service Center (PSC) and/or In‑Office Phlebotomy (IOP) activity in the territory, including opening and closing both PSCs and IOP locations. Successful applicants may be assigned to work and direct daily activity in a doctor's office, a patient service center, in a house call environment, long‑term care or as business needs dictate. Will be required to act as a coach, mentor, instructor, and resource advisor for new employees and provide effective onboarding services to new clients.

They will also act as a point of contact to staff in the region and provide regular input to the Supervisor or Functional Patient Service Manager. In addition, the PSR IV must portray leadership capabilities and a higher level of customer‑facing skills including: verbal and written communications, problem‑solving, and collaboration with multiple functions, such as Sales, Laboratory Testing Services, IT connectivity, Billing, and Logistics due to their specialty and or complex test orders.

The PSR IV must be capable of handling multiple priorities in a high‑volume setting.

• Collect specimens according to established procedures. This includes, but not limited to: drug screens, biometric screening and insurance exams.
• Administer oral solutions according to established training.
• Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.
• Responsible for completing all data entry requirements accurately including data entry of patient registration; entry of test order from requisition or pulling order from database; managing Standing Orders.
• Enter billing information and collect payments when required, including the safeguarding of assets and credit card information.
• Data entry and processing specimens including: labeling, centrifuging, splitting, and freezing specimens as required by test…