Patient Flow Coordinator, Imaging - Administration

Baptist Health is the region’s largest not-for-profit healthcare organization, with 12 hospitals, over 28,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence.

For 25 years, we’ve been named one of Fortune’s 100 Best Companies to Work For, and in the  U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 45 high-performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients’ shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we’re all in.

Coordinates all patient flow related issues to ensure excellent customer service, minimal wait times and high employee productivity. Ensures the clerical and technical departments receive additional support when needed and patient‘s needs are met. Demonstrates excellent leadership skills when addressing staff and/or patients regarding waits and delays, or patient and guest service issues. Interacts and works cooperatively with patients and ancillary departments to assure patient satisfaction.

Estimated pay range for this position is $18.32 - $23.82 / hour depending on experience.

Degrees:

• High School, Certificate of Attendance, Certificate of Completion, GED, or equivalent training or experience required.

Licenses &

Certifications:

• Basic Life Support.

Additional Qualifications:

• Must meet BH registration accuracy and productivity standards for at least the most recent 3 months.
• Excellent interpersonal communication skills (verbal and written).
• Excellent customer service skills.
• Ability to work in a high volume, fast paced work environment.
• Ability to perform basic mathematical calculations.
• Desired:
  Knowledge of Health Care regulatory guidelines to include but not limited to HIPAA, AHCA, EMTALA, Sarbanes-Oxley, etc.
• Knowledge of insurance contracts, collections, authorizations, and pre-certification.
• Basic knowledge of Microsoft Word and Excel.
• Basic knowledge of Medical Terminology.
• Bilingual (English/Spanish).

Minimum

Required Experience:

1 Year

EOE, including disability/vets