IT Helpdesk Support Part-Time

This role is an entry level position to provide support and maintenance for applications and technology equipment used in City of Homestead operations. The incumbent will collaborate with internal and external IT and operational teams to assist in planning, coordinating, and executing tasks related to the configuration, development, and deployment of various applications. Successful candidates will demonstrate excellent communication, strong organizational skills, and the ability to solve problems independently.

Assistant Director of Innovation and Technology

None

• Will provide helpdesk services including technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Must be able to prioritize and plan work activities, use time efficiently and develop realistic action plans.
• Provide timely onsite and remote technical troubleshooting assistance to all users having problems with computer software, hardware, and applicable programs. Assist users with problems by perceptive questioning, using diagnostic software, or listening to procedures followed by users to determine the source of problem.
• Support internal and external relationships with stakeholders by demonstrating courteous and cooperative behavior while providing support, training, implementing solutions in accordance with DoIT Department procedures and industry standards.
• Provide support to users encountering computer/software and phone issues by providing guidance in proper usage and/or resolving technical problems.
• Organize, categorize and inventory computer hardware and software using an inventory system.
• Assist with the daily operation of information systems, software installation, configuration and installation of all new computer equipment including printers, monitors, and communications equipment.
• Document all computer and communications configurations, along with any maintenance done or changes that occur.
• Logs, triages, and responds to service requests in accordance with established procedures and guidelines.
• Monitors service request status, updates customers, and notifies management, team members, and other IT groups when sensitive issues arise or a major problem is suspected.
• Responds to the diverse application software and desktop problems minimizing client downtime and productivity loss from technology malfunctions.
• Responsible for installing hardware/software for all computer systems and/or coordinating relocation of computer equipment within the city.
• Responsible for performing preventive maintenance on all end-user equipment within the city.
• Coordinates and supports solutions and/or applications from multiple vendors and provider services.
• Identifies systems and organizational difficulties hindering the accomplishment of objectives.
• Provides technical support to all applications and resolves issues.
• Secures clear possession of problem identification, its analysis, impact analysis and solutions.
• Evaluates all problems and impact analysis and recommend solutions and workarounds.
• Conducts and maintains an up-to-date inventory of all hardware and software/applications.
• Performs other related work as required.

• Part-time in-person position.
• Twenty (29) hours of work per week on pre-arranged schedule. The workday may be varied for the efficient delivery of public service.
• Will be required to work other than the standard workweek on occasion, including evenings, weekends, and/or holidays.

• An Associates of Science or currently pursuing a degree in Computer Science, Information Technology, or a related field preferred.
• Knowledge of multiple software…