IT System Analyst

This position involves highly skilled technical and analytical work in the design, development, implementation, and support of the City’s management information systems and departmental technology solutions. The IT System Analyst is responsible for guiding projects from initial concepts through deployment, ensuring systems meet operational needs, security standards, and performance expectations.

DoIT Assistant Director

None

• Confers with City departments to determine technical requirements, evaluate needs, and develop appropriate system solutions.
• Tests, debugs, and validates programs, configurations, and system changes to ensure proper functionality.
• Provides comprehensive application support, including the deployment, configuration, troubleshooting, and ongoing maintenance of enterprise software systems, as well as the underlying servers, operating systems, virtualization platforms, and storage environments that enable them.
• Oversee backup, recovery, and business continuity systems to ensure data integrity, availability, and compliance with retention policies.
• Collaborates with departments to analyze business processes, gather requirements, and develop or enhance technology solutions that improve operational efficiency and service delivery.
• Troubleshoots complex technical issues across network, server, application, and user environments, providing advanced-level support and escalation assistance.
• Participates in system upgrades, patch management, lifecycle planning, and the documentation of technical procedures, configurations, and system architecture.
• Ensures compliance with City policies, industry best practices, and applicable federal, state, and local regulations related to information technology.
• Assists in the evaluation, testing, selection, and implementation of new technologies that support organizational goals and long-term IT strategy.
• Supports ERP system modules, providing configuration, deployment, troubleshooting, and ongoing maintenance in coordination with departmental users.
• Reviews project status, challenges, and progress with supervisors and project stakeholders.
• Monitors and maintains the performance, reliability, and security of systems and technical Infrastructure.

All of the above information is intended to indicate the general nature and level of work performed by employees in this position. This description is not intended to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of employees assigned to this position. Duties, responsibilities, and activities may change at any time with or without notice.

• Full-time/Regular in-person position.
• Standard workweek, which is forty (40) hours of work per week usually consisting of five (5) days of eight (8) hours per day. The workday may be varied for the efficient delivery of public service.
• Will be required to work other than the standard workweek on occasion, including evenings, weekends, and/or holidays.

• Bachelor of Science degree in Computer Science, Information Technology, or a related field, and a minimum of five (5) years of experience in computer support or related technical roles.
• Demonstrated experience supporting both network and desktop operating systems, including installation, configuration, troubleshooting, and equipment repair.
• Knowledge of multiple software applications and operating systems, including but not limited to:
  Microsoft desktop and server operating systems, Microsoft networking technologies, TCP/IP, Microsoft Office Suite and Microsoft 365 applications, Microsoft System Center Configuration Manager (SCCM), Microsoft Group Policy Management,…