Multi-Unit Team Leader

Overview

Join to apply for the Multi-Unit Team Leader role at H&R Block.

• Provide leadership over three H&R Block tax offices and guide customer-centric teams to accelerate seasonal tax business.
• Serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving office growth objectives for three offices. Prior tax preparation experience is not required.
• Start a flexible part-time schedule in the fall to prepare for the busy tax season; from January to April, transition to full-time, including evening and weekend hours as needed. This role is in-person and not remote.
• Travel between offices as required.
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.

• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders.
• Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement.
• Assist the DGM in recruiting and interviewing candidates for tax office positions.
• Conduct timely performance reviews and collaborate with the Associate Relations Center to resolve associate issues and address performance concerns.
• Build an engaging team environment across all offices by training and coaching associates and recognizing outstanding contributions.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules across all offices and ensure accurate timekeeping and labor management for associates in all offices.
• Travel between offices as required.
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.

• People management experience with the ability to grow and develop associates.
• Aptitude for implementing growth plans and leading toward a growth culture.
• Strong decision-making and judgment skills; ability to work in a fast-paced environment with minimal supervision.
• Interpersonal and communication skills with a customer-centric mindset to meet and exceed client needs.
• Computer proficiency with MS Office.
• Bachelor’s degree in a related field, or high school diploma with equivalent experience.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).

• We invest in our people and offer benefits to support health, wellbeing, and financial wellness.
• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You, to help you build healthy habits.
• Neurodiversity and caregiver support available.
• Discounts on everyday items and services.
• Benefits with eligibility requirements:
  Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan.
• Check available benefits at

H&R Block is committed to a connected culture where trust, care, and connections help everyone feel safe to bring their authentic self to work and belong as part of a larger team. We are recognized on Best Companies lists and support colleagues in growth and mutual support. H&R Block is an equal opportunity employer and celebrates diversity in the workplace.

Note: Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.

Sponsored Job