Patient Services Coordinator

Position Overview:

The Patient Services Coordinator acts as a central point of contact for patients, providers, and internal teams, ensuring a smooth and positive patient experience. This role focuses on coordinating patient services, managing high-volume communications, and providing administrative support within a healthcare setting. The ideal candidate brings strong customer service skills, attention to detail, and a compassionate approach to patient interaction.

• Serve as a primary contact via phone and electronic communication, addressing inquiries with professionalism and empathy.
• Verify and update demographics, insurance information, and eligibility.
• Assist with questions regarding billing, coverage, referrals, and care processes.
• Route messages and requests to appropriate staff in a timely manner.
• Maintain confidentiality and ensure compliance to organizational policies.
• Manage high call volumes while maintaining service standards and accuracy.
• Identify and elevate complex patient concerns to appropriate leadership.
• Perform additional administrative and coordination tasks as assigned.

• High school diploma or equivalent required.
• 1‑2 years of experience in a healthcare, patient services, or medical office environment.
• Familiarity with insurance processes and scheduling workflows preferred.
• Strong customer service and interpersonal communication skills.
• Ability to multitask, prioritize tasks, and work effectively in a fast‑paced, high‑volume environment.
• Strong organizational skills and attention to detail.

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting.

The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer:
Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied.

Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.

Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign‑born residents, and veterans to apply.

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will…