Service Desk Analyst: Windows, O365 & ServiceNow Pro
Listed on 2026-10-15
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IT/Tech
HelpDesk/Support, IT Support, Technical Support
Insight Global is seeking a Service Desk Analyst in Detroit, MI to support tier one issues for an enterprise service desk. You will engage with end users via chat, email and phone to troubleshoot and document incidents in Service Now.
You will escalate to tier 2 teams for complex problems, coordinate with field technicians for onsite issues, and contribute to knowledge-base updates and process improvements. 2-3+ years of service desk experience is expected.
Our organisation is growing, and we are hiring a Service Desk Analyst:
Windows, O365 & Service Now Pro in Homewood, AL, United States.
Learn more about the Service Desk Analyst:
Windows, O365 & Service Now Pro role in the description above.
We appreciate your interest in this position.
Join Insight Global and contribute to our ongoing work.
Take a moment to read everything above and see whether this role is right for you.
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