Service Advisor Assistant

Customer Service Representative

Core Objective:
Support the Service Advisors in delivering an efficient, high-quality customer service experience by assisting in customer intake, answering phones, making appointments.

Key Responsibilities

• Customer Service & Intake:
  Greet customers, document vehicle concerns, and assist with service appointments and check-ins
• Warranty & Service Contracts:
  Verify warranty coverage with technicians with warranty administrator, service contracts, and applicable Ford manufacturer guidelines.
• Customer Communication:
  Use customer lists to coordinate with the customers to have services performed:
  Recalls, Special order parts, etc.
• Billing & Vehicle Delivery:
  Receive payment and close invoices for customer pick-up.
• Rental Vehicles:
  Open and close rental agreements for rental cars.
• This and other items to ensure an excellent customer experience.

Required Qualifications & Experience

• High school diploma or equivalent required.
• Previous automotive service, dealership, customer service, or administrative experience preferred.
• Strong communication, organization, and customer service skills.
• Ability to multitask, prioritize work, and meet deadlines in a fast-paced environment.
• Basic understanding of automotive repair orders, estimates, and service processes preferred.
• Proficiency in Microsoft Office and dealership management systems preferred.
• Ability to handle customer concerns professionally and maintain a positive customer experience.
• Valid driver's license with an acceptable driving record.