Care Coordinator

We are looking for a friendly, motivated and IT confident Care Coordinator to join our busy GP practice in Honiton. This is a patient facing and coordination role where excellent communication, accuracy and professionalism are essential.

Hours

This role includes some long working days, in line with GP practice opening hours 08:00-18:30. We are recruiting for a parttime role with the following potential working pattern:

• Monday 08:00-14:00

Wednesday Day off

• Friday 13:00-18:30 - a 6:30pm finish on Friday is non negotiable

As a Care Coordinator, you will support patients through their care journey, ensuring they receive the right care, at the right time, with the right clinician. You will work closely with the clinical and administrative teams to coordinate care, manage information, and support practice processes.

You will be a key point of contact for patients in person, by phone and online. Helping them understand next steps, navigate services and complete required actions.

Key responsibilities

• Care navigation using practice protocols to direct patients to the right clinician or health care service.
• Coordinating patient care for longterm conditions, followups, recalls and ongoing care plans.
• Accurate coding of information into patient records.
• Processing prescriptions safely and accurately in line with practice protocols.
• Managing patient communication via phone, online requests and face to face contact.
• Supporting workflow including scanning, coding, tasks and administrative processes
• Liaising with clinical teams to ensure actions are completed.
• Booking appointments and contacting patients where required.
• Maintaining confidentiality and following practice procedures at all times.
• Providing general support to GPs, management team and wider practice team.

Honiton Surgery has a highly committed and friendly team of GP Partners, Salaried GPs, Advanced Nurse Practitioners, Allied Health Professionals, Clinical Pharmacists, a multiskilled Practice Nursing Team and Clinical Research Team. We have a strong and supportive Management and Administrative Teams.

We have a reputation for proving excellent care to our 18,000 patients and are rated Good by the CQC.

We are the lead practice for our PCN, working collaboratively with two other practices, Sid Valley Practice and Coleridge Medical Centre. We have developed a wider range of PCN teams and roles, including, Mental Health and Wellbeing Team, First Contact Physiotherapists, Clinical Pharmacists and Pharmacy Technicians. Through the PCN we are also developing a Practice Nursing Network, led by our Lead PCN Nurse.

JOB SUMMARY:

To ensure patient information is added to the patient record from appropriate sources and coded accurately.

To ensure, safe, accurate and timely processing of prescriptions to patients according to the practice protocols.

To facilitate patients in accessing the appropriate service or healthcare professional to best meet their needs in a courteous, efficient, and effective way, projecting a positive and friendly image of Honiton Surgery.

Provide support to Doctors, Practice Manager, Operations Manager, Finance Manager, and other staff in the pursuit of their duties.

JOB RESPONSIBILITIES:

Scanning of electronic and paper documents utilising the Systm One Clinical System and to accurately code to patient records according to Surgery protocols.

To process repeat prescriptions, ensuring safe, accurate and timely supply of prescribed medication to our patients. Undertaking medicines reconciliation in accordance with the practice protocols and to update patients medical records and prescriptions accordingly.

Maintain effective liaison with practice staff and outside agencies concerned with patient care with appropriate regard to confidentiality.

To provide administrative support to Clinicians and colleagues in the workflow team.

Care navigate patients requests using the correct guidelines to ensure all requests are dealt with according to Surgery protocols and in accordance with the patients needs.

Processing electronic requests to facilitate booking appointments and directing patients to the appropriate healthcare professional.

To contribute to initiatives that help the practice to achieve its targets in the Quality Outcomes Framework, PCN, DES and IIF.

Communicate with patients, colleagues and outside agencies using face-to-face, telephone or electronic methods in a professional manner referring to the appropriate GP in accordance with practice protocols.

Respond to patients in a professional, courteous manner.

Contact patients and book appointments if needed using a variety of means on behalf of Honiton Surgery.

Undertake training as directed by Management and attend team meetings as required, keeping up to date with mandatory training, practice policies, emails and surgery intranet.

CONFIDENTIALITY:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and…