Operations & Dispatch Manager

As Operations & Dispatch Manager, you will have responsibility for:

Managing the day-to-day office operation

Coordinating and dispatching drivers

Organising daily schedules and bookings

Allocating work to available drivers

Monitoring journeys and operational requirements

Communicating with drivers and customers

Handling incoming calls, messages and booking enquiries

Managing changes, cancellations and last-minute situations

Coordinating driver availability

Helping maintain professional standards across the team

Supporting recruitment and onboarding

Maintaining accurate operational records

Improving systems and procedures

Identifying problems before they become bigger problems

Supporting management with the development of the business

We are looking for someone who is comfortable taking responsibility and making decisions.

You will not simply wait for instructions.

We need someone who can:

See what needs to be done → organise it → communicate it → make sure it happens.

When a driver is delayed, a booking changes, a customer needs assistance or an unexpected operational problem occurs, you will be one of the people responsible for helping find the solution.

The role includes responsibility for keeping the office organised and efficient.

You may be responsible for:

Managing calls and enquiries

Managing bookings

Coordinating the daily schedule

Communicating with customers

Communicating with drivers

Maintaining operational information

Monitoring driver availability

Managing changes to the day’s work

Ensuring important information reaches the right person

Maintaining a professional office environment

A key part of the role will be ensuring that the right driver is allocated to the right journey at the right time.

You will coordinate:

Pickups

Advance bookings

Airport transfers

Rail and seaport transfers

Changes and cancellations

Last-minute requirements

Driver communication

You will need to remain calm, organised and decisive when the operation becomes busy.

The Operations & Dispatch Manager will also have an important role in supporting and coordinating our driver team.

This includes:

Giving clear instructions

Supporting drivers during their shifts

Maintaining communication standards

Helping resolve operational problems

Monitoring reliability and punctuality

Helping create a positive and professional working environment

The successful candidate should be comfortable leading people while maintaining a professional and respectful approach.

Every interaction with a customer is an opportunity to represent Eco Wheel Ride.

You may communicate with:

Business customers

Hotel and tourism customers

Rail and seaport passengers

Regular customers

Customers making advance bookings

Professional communication, attention to detail and a solution-focused attitude are essential.

For the Operations & Dispatch Manager role, we are looking for someone who is:

Able to manage multiple bookings, drivers and tasks without losing sight of important details.

Comfortable making decisions and taking responsibility.

Able to coordinate people and give clear instructions.

Able to deal with unexpected situations without losing focus.

Able to communicate clearly with customers, drivers and management.

Someone who takes ownership rather than waiting for somebody else to solve the problem.

Someone who understands that the office is an important part of the customer experience.

Experience in any of the following would be useful:

Private hire or taxi operations

Fleet management

Logistics

Office management

Operations management

Team leadership

Scheduling

Hospitality

Travel or…