Counselling & Projects Coordinator

28-30k per year, depending on experience, pro rata

12 months fixed term contract, with scope to extend

The Counselling & Projects Coordinator will provide high-quality coordination and operational support across Parental Minds CIC’s counselling offer anda number ofrelated projects. The postholder will help ensure that people accessing the service receive a safe,responsive and well-organised experience, while also supporting the systems, partnerships,volunteers and reporting that enable the service to run effectively.

The role will take ownership of the practical coordination of the counselling pathway, including referrals, matching, availability, inductions, interviews, checks and communication with counsellors and partner organisations. The postholder will also coordinate agreed projects, ensuring activity is organised, and reported appropriately.

Coordinate the end-to-end counselling pathway, from referral/initial enquiry through to allocation,ongoing administration.,liaising between counsellors and peer support workers when appropriate, and obtaining client feedback.

Match counselling referrals (after triage) with appropriate counsellors, taking account of needs, availability,capacity and service requirements.

Maintainaccuraterecords of counsellor availability, referrals,allocationsandsessions.

Manage and update monthly client payment records and sensitively liaise with clients about payments due, ensuring that counsellingremainsaccessible to all parent carers.

Coordinatevolunteercounsellor inductions,interview sand onboarding processes.

Ensure required DBS, safeguarding and other pre-engagement checks are completed and recorded appropriately.

Maintain regular communication with counsellors and encourage peer support within the counselling teambyfacilitatingregular meetings and information and resource sharing.

Support the development and maintenance of clear counselling procedures,system sand resources, working with the triage counsellor to ensure that PM systems meet the requirements of counselling regulatory bodies and training providers.

Through regularmonitoringand evaluation

Identify gaps, delays or operational risks within the counselling pathway and take proactive action to address them.

Act as a Deputy Designated Safeguarding Lead (DDSL) for Parental Minds CIC, supporting the DSL to promote andmaintaina strong safeguarding culture across the organisation.

Deputise for the DSL when required, taking appropriate actionin response to safeguarding concerns and ensuring concerns are recognised, recorded, reported and escalated in line with organisational policies and statutory guidance.

Provide safeguarding advice and support to staff, volunteers and peer support workers, helping them to respond confidently and appropriately to safeguarding concerns.

Ensure safeguarding, confidentiality and information-sharing requirements are embedded across counselling, peersupportand project delivery.

Maintain accurate,timelyand secure safeguarding records and ensure information is managedin accordance with organisational policies and data protection requirements.

Work closely with the DSL and wider team toidentifysafeguarding risks, manageconcernsand ensure appropriate follow-upand escalation.

Contribute to safeguarding reviews, risk assessments, learning and quality improvement, ensuring that safeguarding practiceremainseffective and person-centred.

Promote a culture of reflective practice, professional curiosity,accountability and continuous improvement across the organisation.

Coordinate agreed projects and work with project partners,staffand volunteers to ensure activity is planned,delivered and…