Reception Desk and Shuttle Supervisor - Arcadia

Reception Desk and Shuttle Supervisor – Arcadia

The Arcadia Family of Companies is a local non-profit organization committed to providing senior living excellence in a gracious, compassionate, and dynamic environment which meets the spiritual, physical, and social needs of every resident, client, and member we serve.

Base pay range
$44,891.00/yr - $57,717.00/yr

Oversee reception desk and shuttle services, ensuring exceptional customer service and adherence to life safety procedures. Supervise and train receptionists and drivers, manage resident, family, and guest inquiries, and respond to emergencies according to company policies. Perform reception and shuttle duties as needed.

• Supervise the reception and shuttle program for Arcadia
• Ensure excellent quality and consistency of customer service
• Ensure first responder duties are carried out at the fire command center by all reception desk staff performing necessary duties for emergency situations (fire, fire alarms, hurricanes, drills) as outlined in the Emergency Management Guide
• Address service concerns and issues in a timely manner through communication and teamwork with the Resident Services Manager (RSM) and all applicable departments
• Work with the RSM to develop, implement, and monitor service standards
• Maintain adequate staffing by coordinating work schedules and shift coverage for reception desks and shuttle programs
• Assist with hiring and retention of reception desk and shuttle staff
• Train and supervise receptionists and drivers
• Serve in an on-call capacity for after-hours and weekend emergencies; escalate to the RSM as applicable
• Ensure required training and certifications are up to date for shuttle drivers
• Ensure AFC policies, procedures, and protocols are followed
• Perform reception desk and shuttle duties as needed

This position supervises Receptionists and Shuttle Drivers and conducts responsibilities per Company policies and applicable laws, including interviewing and contributing to hiring decisions, planning, assigning, directing work, training, addressing concerns, and performance management.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made for individuals with disabilities. The candidate should present a professional demeanor when interacting with employees, residents, and the public.

Bachelor’s degree (B.A.) from a 4-year college or university; or one year supervisory experience and/or training; or an equivalent combination of education and experience.

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Regularly sit, talk, or hear; frequently stand, walk, finger, handle, or feel; reach with hands and arms. May lift up to 10 pounds frequently and up to 25 pounds occasionally. Vision requirements as described.

Office environment; may work indoors without air conditioning; outdoors in all weather; exposure to hazardous materials as applicable.

• Valid State of Hawaii Driver’s License and clean driving abstract preferred
• Valid CPR and First Aid certification required

• Healthcare:
  Medical, dental, vision coverage for employees and dependents; flexible spending account;
  Employee Assistance Program
• Retirement Savings: 403(b) plan with employer contribution based on tenure and contribution
• Free Employee Meals
• Paid Time Off: 10-20 vacation days based on tenure; 11 paid holidays; birthday paid holiday
• Sick Leave: 5 days after 90 days; accrue up to 90 days
• Professional Development:
  Education Assistance for CNAs; access to Relias online training

Arcadia Family of Companies is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, gender, sexual orientation, gender identity, age, disability, genetic factors, military/veteran status, or other protected characteristics.