Manager, Executive Office & Operations

Employment Type

Full-time

Exempt or Non-Exempt

Exempt

Job Summary

Worksite Location (In-Office): Honolulu, Hawaii

Pay Range: $68,000 - $133,000, position is eligible for an incentive bonus

Note: Individuals typically begin between the minimum to middle of the pay range

The Manager, Executive Office and Executive Operations serves as the lead executive operations partner for the Office of the President and provides direct, high-touch, anticipatory support to the President. Reporting to the Chief of Staff, this role integrates support the the executive office including; personal executive support, collaboration to implement enterprise planning, staffing of board and governance operations, implementation of project management, leadership communications, travel and event execution, and day-to-day business management of the Executive Office.

The position leads and develops the Executive Assistant team, manages Executive Office resources and operating practices, and ensures the President is consistently prepared with the time, information, materials, logistics, and follow-through needed to advance organizational priorities. The role exercises substantial independent judgment, handles highly confidential matters, anticipates needs and risks, and acts as an extension of the President and Chief of Staff with internal and external stakeholders.

This role acts as the primary operational liaison between the Executive Office, Chief of Staff, senior leaders, Board members, and key internal and external stakeholders and handles complex, sensitive, and time-critical projects and responsibilities as directed by the Chief of Staff or President.

• Bachelor's degree in business administration, communications, health care administration, project management, or a related field; or an equivalent combination of education and directly related work experience.
• Eight years of progressively responsible executive support, executive operations, business management, project management, or related experience, including at least three years leading administrative or support staff.
• Exceptional executive-level written and verbal communication skills, including strategic writing, editing, synthesis, presentation development, and adaptation of complex content for board, executive, employee, and external audiences.
• Demonstrated ability to design and implement executive operating rhythms, project plans, governance processes, service standards, metrics, controls, and efficient administrative systems.
• Advanced project and program coordination skills, including scope definition, work planning, milestone and dependency management, risk and issue escalation, decision tracking, and executive reporting.
• Working knowledge of budget planning, forecasting, expense management, purchasing, vendor and contract coordination, and workforce administration.
• Knowledge of board and committee operations, executive protocols, records and information management, and handling of highly sensitive and confidential information.
• Understanding of health insurance or medical operations and the regulatory, member, provider, and community context in which a health plan operates.
• Advanced proficiency with Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, Teams, SharePoint, One Drive, and collaborative file-sharing and document-management practices.
• Demonstrated ability to create polished executive and board-level PowerPoint presentations and to administer virtual and hybrid meeting technologies.
• Practical experience applying automation and generative AI tools to improve executive office productivity, content development, meeting preparation, knowledge management, and workflow efficiency, with appropriate attention to accuracy,…