Operations Coordinator – Construction & Site Services

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IN OFFICE - FULL TIME

BUILD YOUR FUTURE WITH HTM GROUP

Join HTM Contractors, Inc. as an Operations Coordinator supporting our construction and site service divisions.

This position helps coordinate customers, crews, drivers, equipment, scheduling, and daily field operations for Roll-Off, Junk Removal, Demolition, Excavation, and Infrastructure services.

We're looking for a dependable, organized individual who enjoys solving problems, communicating with customers, and keeping multiple projects and operational activities moving efficiently.

Monday–Friday, 7am-4pm

• Answer customer calls and respond to inquiries and messages.
• Assist customers with scheduling services and understanding next steps.
• Gather job details, site information, photographs, and required documentation.
• Create and update customer accounts, jobs, and work orders.
• Schedule estimates, site visits, deliveries, removals, exchanges, and services.
• Dispatch drivers, field crews, trucks, dumpsters, trailers, and equipment.
• Maintain accurate schedules and calendars.
• Coordinate dumpster rentals, pickups, exchanges, and relocations.
• Confirm work locations, access instructions, timing, and special requirements.
• Track job progress and provide updates to customers and operations teams.
• Update customer and project records in CRM and ERP systems.
• Prepare paperwork, job tickets, and completion documentation.
• Collect job records required for billing.
• Process Certificates of Insurance (COIs).
• Support scheduling and coordination of demolition, excavation, infrastructure, crushing, hauling, crane, and equipment services.
• Communicate schedule changes and operational updates.
• Assist office and operations teams with daily administrative coordination.

• Previous experience in administration, customer service, scheduling, dispatch, or office support.
• Strong communication skills and professional customer service.
• Excellent organization, attention to detail, and time management.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Comfortable using computers and learning new software.
• Experience with CRM, scheduling, or business software preferred.
• Ability to work independently and collaboratively.
• Positive attitude, dependability, and willingness to learn.
• Experience in construction, trucking, equipment, or related operations helpful but not required.

PAY: $26.00 Hourly

Weekly pay

• Company-paid medical and dental coverage for employee and family
• 80 hours of annual PTO
• 10 paid holidays
• Birthday pay after one year
• Company-paid life insurance
• 401(k) with company match up to 4%; profit sharing

HTM Group provides diversified services across construction, civil site work, environmental services, transportation, manufacturing, and specialized trades throughout Hawai?i. Our companies include HTM Contractors, Inc., HTM Services, Hawaii Works, Inc., HI Waste MFG, Firewood Hawaii, and HI-LUX Customs.

Mission: To provide quality diversified services in Hawaii. By working safe, communicating, and completing your project in a timely manner through teamwork.

Vision: To be the most sought out after diversified service contractor in the State of Hawaii. Known for our knowledge and using the most cutting-edge equipment in the market to complete any challenging projects that come our way.

Humble
- We learn, not brag

Teamwork
- We've got each other's backs

Accountability
- We own what we say and do

Solution-Driven
- We fix problems, not complain about them

GWC:
We hire people who Get it, Want it, and have the Capacity to do it

HTM Group is an Equal Opportunity Employer. Employment decisions are made without discrimination based on any status protected by applicable federal or Hawai?i law.