Cemetery Administration Specialist

Duties

The Cemetery Administration Specialist
, will monitor committal services for compliance with the National Cemetery Administration (NCA) standards pertaining to the mission to "honor Veterans and their families with final resting places in National Shrines and with lasting tributes that commemorate their service and sacrifices to our Nation."

The Cemetery Administration Specialist represents the cemetery and the entire NCA at committal services at the National Cemetery and at outreach events, answering questions and providing information to Veterans regarding memorial benefits. The representative is also versed in providing information to eligible family members of Veterans regarding any memorial benefits they may be eligible to receive.

The Cemetery Administration Specialist performs a wide variety of administrative duties in support of cemetery operations. The specific focus is on working together with the Administrative Officer and/or Cemetery Administrator in planning and administering cemetery operations. Additional duties include, but are not limited to, investigation and determination of eligibility for interment activities; performing clerical, office automation, and typing duties in support of administrative and interment activities;

utilizing computer software such as Microsoft Word, Excel, Outlook, and Teams; ensuring required reports are completed accurately and timely; and serving as the clearing point for issues such as congressional or other inquiries regarding burial eligibility, continuation of reserved gravesites, determination of eligibility of widows, widowers, and children of eligible service members and decedents interred in the cemetery, remarried spouse interment requests, family requests for burial with parents, children, or siblings, and discrepancies involving names, service numbers, dates of service, rank, organization, or other identifying information.

Performs other duties as assigned.

Receives and processes requests for interment, inurnment, and memorial services. Reviews burial requests to ensure eligibility documentation is complete, funeral honors are scheduled, and all required statutory documents are on file before interment. Ensures disinterment requests and exceptions to interment policy comply with state law and federal policy. Coordinates approved disinterments and exceptions with funeral homes, families, vault companies, and ceremony personnel to support operations.

Determines funeral routes for processions based on cemetery operations and conditions. Maintains coordination with funeral directors, clergy, honor guards, and other personnel, ensuring seamless execution of ceremonies.

Schedules committal services and coordinates burial operations with grounds and maintenance staff. Provides clear instructions to funeral directors and family members regarding required documentation and procedures. Provides expert guidance and corrective actions for non-standard events. Ensure all scheduling actions comply with established policies and timelines.

Provides compassionate, professional assistance to grieving families and funeral home representatives. Explains burial benefits, cemetery policies, and available services. Responds to inquiries in person, by phone, and electronically, ensuring sensitivity and accuracy. Conducts cemetery tours and receives pre-need and flag applications. Performs other duties as assigned.

Performs public outreach as needed.

Required towork Monday through Friday, 8:00am to 4:30pm. Due to the mission of the National Cemetery, the cemetery cannot be closed for more than 2 consecutive days at any given time. Additionally, when a Federal…