Support Engineering Manager

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not currently able to sponsor work visas.

As a Support Engineering Manager, you will lead AMP’s new Support Engineering team based in Honolulu, HI. This team is being established to complement our Atlanta-based support organization—extending coverage, increasing responsiveness, and enhancing the customer experience for operators across U.S. time zones.

You will play a critical role in building strong collaboration and process alignment with the Atlanta support headquarters, ensuring consistent service standards, smooth handoffs between time zones, and a unified customer experience. Together with the Atlanta team, the Hawaii team will enable 17-hour-per-day, 7-day-a-week customer support coverage. The Hawaii team’s standard operating hours will be 10:30 a.m. to 6:30 p.m. HST, including staffed weekend support as part of AMP’s extended coverage model.

As the Support Engineering Manager, you will serve as both a leader and a hands‑on contributor. You’ll manage and develop a growing team of support engineers while also engaging directly in day‑to‑day customer support activities—resolving complex technical issues, monitoring system performance, and ensuring every customer interaction reflects AMP’s commitment to excellence. This hybrid role requires someone who is as comfortable mentoring a team and driving process improvements as they are rolling up their sleeves to troubleshoot and deliver solutions in real time.

This role requires a leader who can foster a strong culture of accountability and collaboration in a fully remote environment. You will thrive in fast‑paced, dynamic situations—mentoring your team, driving operational excellence, and ensuring AMP customers receive the high‑touch, reliable support that sets us apart.

About AMP (An NCS Company)

AMP is an industry‑leading technology company providing innovative solutions to car wash operators across the country. Our products include cutting‑edge software solutions such as white‑labeled mobile membership apps, administrative portals, and kiosks. These solutions allow our customers to capture and use customer data at a level not seen in the car wash industry before.

AMP is a division of National Carwash Solutions (NCS). NCS has grown to become North America’s largest equipment, service, and cleaning solutions provider in the car wash industry. For over five decades, National Carwash Solutions (NCS) has revolutionized the carwash industry, offering unparalleled quality and innovative technology. NCS offers the most extensive service network and is home to many trusted brands.

No matter if customers are new to the industry or are looking to level up a classic site, NCS is the proven partner for operational excellence and sustainable growth.

In addition to AMP, the NCS family of brands includes Mac Neil, Ryko, Vacutech, Pur Clean, TSS, Rain‑X, Armor All, Black Magic, Blue Coral, USA Towel, International Drying Corporation & Shadow.

Why work for us?

We have one of the most supportive and sustainable cultures anywhere. Our team of lifelong learners has a thirst for knowledge and a passion for technology and software. We’re dedicated to building world‑class solutions for our customers, while also placing a high value on team rewards and personal career growth.

At AMP, you’ll enjoy working with a team that:

• Thrives on solving challenging problems in real‑time.
• Shares knowledge through collaboration and mentorship.
• Celebrates wins—big and small—together.
• Builds innovative solutions that transform the car wash industry.

What are we looking for?

• Lead, coach, and manage a fully remote team of Support Engineers based in Honolulu, HI, covering western U.S. time zones.
• Foster a culture of ownership, accountability, and continuous improvement while building strong team cohesion remotely.
• Ensure consistent alignment and communication with AMP’s Atlanta-based Support Team, maintaining high visibility across distributed teams.
• Coordinate daily handoffs and shared visibility into queues, metrics, and escalation priorities between the Hawaii and Atlanta teams to ensure…