Meet Hawaii Sales Analyst

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The Meet Hawai‘i Sales Analyst provides operational, analytical, and technical administration support across sales processes, CRM systems, and performance reporting for the global MCI portfolio. This individual contributor role combines sales process administration, CRM administration, and reporting execution to ensure sales leadership and account directors have accurate, timely, and actionable information to support decision-making. The role works closely with sales leadership and the Market Insights team to maintain data quality, support sales workflows, deliver standardized reports, and assist with system training and enablement, while implementing approved process standards and reporting methodologies.

• Administer Meet Hawaiʻi sales processes from lead receipt through definite booking, coordination across Meet Hawaiʻi, HCC, island partners, and hotels.
• Maintain and document sales workflows, handoffs, and process updates to support consistency and efficiency.
• Participate in periodic reviews of sales processes and provide analysis and recommendations to leadership for improvement.
• Track lead response times, proposal turnaround, and post-event reconciliation metrics, and support reporting on compliance trends.
• Assist with convention space allocation tracking and citywide calendar coordination to identify potential conflicts and support resolution efforts.
• Support issue escalation related to booking conflicts, space overlaps, and process gaps, and document outcomes for reference.

• Serve as a key administrator and subject matter resource for the Meet Hawaiʻi sales modules in Simpleview CRM.
• Support CRM configuration, workflows, fields, and user profiles in alignment with established standards and leadership direction.
• Maintain CRM data standards (e.g., required fields, picklists, naming conventions) and conduct routine data quality audits.
• Support onboarding and training of Meet Hawaiʻi sales staff on Simpleview, including development of reference guides and training materials.
• Administer distribution and tracking of online RFPs and Cvent inquiries to ensure accurate ownership assignment and reporting.
• Maintain EEI (Estimated Economic Impact) values and formulas in Simpleview in alignment with HVCB and HTA reporting guidelines.

• Act as an operational point of contact between Meet Hawaiʻi users, system vendors, and internal IT for Cvent, MINT, Future Pace, Act On, and related tools.
• Maintain system templates, process maps, and standard reporting outputs used by the sales team.
• Monitor MINT compliance activities, including post-event room pickup collection and reconciliation with future pace data.
• Maintain Hawaiʻi destination content within Cvent and related platforms, coordinating updates with marketing as needed.

• Produce recurring sales reports and dashboards, including monthly, midyear, and year-end reporting for internal stakeholders and HTA.
• Maintain standard reports related to pipeline, pace, incentive commitments, and citywide and single-property consumption.
• Partner with the Senior Director, Market Insights & CRM to support narrative summaries and presentation materials for leadership.
• Conduct lead and booking audits to support analysis of conversion trends, win/loss drivers, and timing metrics.

• Support the development and distribution of sales tools, reports, and collateral that improve sales productivity.
• Assist sales leadership with data pulls and reporting needed for planning discussions and performance reviews.
• Coordinate with marketing to help ensure Act On campaigns and lead-generation efforts are accurately tracked and reflected in CRM reporting.
• Support sales events, including pre-, during-, and post-event logistics coordination and event analysis.

• Maintain standard operating procedures (SOPs) related to sales processes, CRM usage, lead routing, reporting, and MFF administration.
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