Support Service Representative

Job Summary

The Support Services Representative is responsible for delivering high-quality member service while managing a diverse portfolio of operational functions, including document management, online and mobile banking, transaction processing, and compliance support. This role ensures the integrity of member data, facilitates digital banking experiences, and supports internal teams through accurate and timely execution of service requests. The ideal candidate demonstrates strong attention to detail, a commitment to confidentiality, and a thorough understanding of credit union policies, procedures, and systems.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• One-year certificate from college or technical school; or three (3) months related experience and/or training; or equivalent combination of education and experience.

• Two (2) years’ customer service experience.
• Strong problem solving and conflict-resolution abilities.
• Excellent verbal and written communication skills.
• Excellent organizational and time management skills.
• Basic computer skills and the ability to learn new software and systems.

Credit must be in good standing. Must be bondable pursuant to §713.3(b) of the NCUA’s Rules and regulations.