Account Service Representative

Overview

First Hawaiian Bank is seeking a customer-focused and highly-engaging Account Service Representative to join our Consumer Loan Collections Department. In this role, you will assist with curing delinquent First Hawaiian Bank loans by contacting customers via phone or written correspondence. The Account Service Representative recognizes accounts and/or relationships that pose a credit risk and makes recommendations or takes prudent actions to reduce the Bank’s exposure.

This role is also responsible for providing excellent service to delinquent customers and to work in concert with the Relationship Officers to best service our delinquent loans.

Monday - Friday 8:00am - 5:00pm (hours may vary).

The hourly pay range for this role is $16.15 - $22.50 per hour; commensurate with experience.

• Assist with curing delinquent loans by contacting customers via phone or written correspondence.
• Identify accounts/relationships that pose credit risk and take prudent actions to reduce exposure.
• Provide excellent service to delinquent customers and coordinate with Relationship Officers to service delinquent loans.

• High school diploma or equivalent required
• Associate’s Degree in a business-related field preferred
• MS Windows proficient (MS Excel, MS Word and MS Outlook)
• Must be articulate, self-motivated and able to interact with a diverse group of individuals
• Excellent oral and written communication skills; problem solving and negotiation skills are required to make critical decisions with minimal supervision
• Must possess excellent telephone etiquette skills
• Good time management skills
• Able to plan and organize; able to work under pressure with multiple deadlines
• Able to handle confidential matters judiciously
• Able to work beyond scheduled shift as needed

We proudly offer a comprehensive benefits program for all employees. For more information, please visit our site for the full EEO statement.

We value fairness, inclusion, and opportunity and welcome applications from all eligible candidates. Mahalo for choosing First Hawaiian Bank!

Join the First Hawaiian Bank ‘ohana, where our culture flourishes with purpose. We prioritize the 3 C’s – Caring, Character and Collaboration – ensuring a workplace that is rewarding and fulfilling. We’ve been recognized as one of the Best Places to Work in Hawaii for 14 consecutive years, with a long-standing commitment to our team and the communities we serve for over 165 years.

Are you interested in learning more about us? Visit our pages and discover firsthand insights through our series, offering a glimpse into the daily lives of our valued team members.

A list of related roles and locations can be explored on our careers pages.