Call Center Representative

Position: Full-time, Call Center Representative
Location: Honolulu
Industry: Insurance
Schedule: Monday through Friday from 8:00 am to 4:30 pm.
Pay: $20.00 per hour
Parking: Candidates responsible for securing personal parking arrangements
Candidates must be in-state to apply and be considered.

Benefits:

• Pay Cards, Direct Deposit & Weekly Pay
• Medical/Dental/Vision/Prescription (
  
  Note:
  
  Requires 20+ hours per week to qualify).
• Free Online Skill Classes, EAP, Discounts & many more

As a Call Center Representative you’ll be the first point of contact for customers, addressing inquiries about eligibility, benefits, and claims with efficiency and professionalism. You’ll also coordinate benefits, process claims, and provide written responses to customer emails. If you thrive in a high call-volume environment, possess excellent communication skills, and excel at multitasking with accuracy, this position is perfect for you.

Candidates with strong PC application knowledge and a proven ability to uphold confidentiality (e.g., HIPAA compliance) are highly encouraged to apply.

Job Duties:

• Responds to phone inquiries regarding eligibility, benefits, claim status and other plan information and/or issues in an efficient and timely manner.
• Coordinates benefits with Medicaid and other insurance carriers by phone and processes simple claim adjudication when necessary.
• Provides written responses to Customer Care emails.
• Provides back-up support for Claims Processing with data entry and adjudicate claims up to Level 2 as required.

Job Requirements:

• High School diploma or its equivalent
• At least one-year clerical experience, customer service or sales, or any combination of education and experience which would provide the necessary knowledge, skills, and abilities to meet the minimum qualifications to perform the essential functions of this position.
• Preferred experience working in a high call volume work setting.
• Working knowledge of PC applications (i.e., word processing and spreadsheets) highly desirable.
• Requires demonstrated customer service skills and sales ability.
• Ability to maintain focus, attention to detail, and a willingness to own and follow-up with tasks.
• Ability to handle multiple tasks with some distractions while maintaining a high level of accuracy.
• Ability to communicate orally and in writing with all levels of staff, customers, and vendors.
• Ability to handle all information in a confidential manner and in compliance with federal and state laws/regulations (i.e., HIPAA, PHI).

Equal Opportunity Employer