Digital Consultant

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Aloha! One of Hawaii's largest and oldest banks is seeking bright and eager individuals to join their Digital Consultant Team. The main duties of this role include providing quality telephone/chat customer service and support for the bank's consumer online/mobile banking services, product information, online enrollment support, service utilization assistance, and billing research. This role is centered around customer service, with occasional IT technical troubleshooting.

• Assist with core conversion related inquiries (before and after conversion)
• Basic account troubleshooting (e.g., password resets)
• Assist customers with specific product line questions
• Address authentication and security issues
• Receive training on basic product knowledge, call types, processes, procedures, and new core system navigation
• Manage registration process online
• Provide 100% customer service: greet customers over the phone, offer professional assistance, and handle customer requests.
• Assist customers with general product/service questions on most functionality.
• Look up account information quickly and provide accurate information with professionalism and courtesy.
• Assist with enrollment, logins, transaction history, internal transfers, eStatements, profile updates, secure messaging, mobile app downloads, etc.
• Resolve enrollment errors, login errors, transaction failures, unexpected text and email alerts.
• Escalate complaints such as fee disputes, product feature misunderstandings, company policy disputes.
• Execute off-phone duties such as manual enrollments, auditing of enrollments, bill pay exception report clean-up, and follow-up on Action Needs.

• Strong oral and written communication skills.
• Proficient computer skills and ability to research information online quickly.
• Familiarity with general office equipment (telephone, fax & fax servers, copier, printers, etc.).
• Keyboarding – minimum 25 wpm.

This is a contract position based in Honolulu, HI.

Jan 22, 2026.

Pay range: $20.00 – $25.00 per hour.

• Medical, dental & vision
• Critical illness, accident, and hospital
• 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
• Life Insurance (voluntary life & AD&D for employee & dependents)
• Short- and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid time off / leave (PTO, vacation or sick leave)

TEKsystems is an Allegis Group company and a leading provider of business and technology services. They accelerate business transformation for customers with strategy, design, execution, and operations expertise.

TEKsystems is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.

• Entry level

• Contract

• Marketing and Sales

• IT Services and IT Consulting