Customer Service Support Specialist

3 days ago Be among the first 25 applicants

A leading banking company on the island is seeking an experienced, supportive, and organized Customer Service Support Specialist to join its Service Delivery Division. In this role, you will provide critical support to branches, call centers, and other departments by assisting customers with resolving operational inquiries and concerns.

• Handle customer inquiries and resolve operational issues efficiently.
• Support branch and call center teams with escalated calls and complex situations.
• Ensure confidentiality and professionalism in all interactions.
• Maintain accuracy and attention to detail while managing multiple priorities.
• Ability to multi-task and manage escalation calls effectively.
• Ability to work in a small team.
• Opportunity to learn banking operations and grow into various areas within the organization.

• 2+ years of progressively responsible experience in an office environment.
• Familiarity with technology systems.
• Strong written and verbal communication skills.
• Ability to handle confidential matters judiciously.
• Excellent attention to detail with strong follow-through.
• Ability to work under pressure and meet multiple deadlines.
• Good time management skills.
• Able to work Monday to Friday from 8am to 5pm HST in person.

Permanent position based out of Honolulu, HI.

The pay range for this position is $23.00 - $23.00 per hour.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This position is anticipated to close on Jan 24, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.