Call Center Representative; O’ahu

Position: Full-time, Call Center Representative (Remote - O'ahu-based)
Location: Honolulu
Industry: Insurance
Schedule: Monday through Friday from 9 AM to 6 PM
Pay: $22.00 per hour
In-state candidates only

Benefits:

• Weekly Pay
• Medical/Dental/Vision/Prescription
• Free Online Skill Classes, EAP, Discounts & many more

As a Call Center Representative
, you will serve as the first point of contact for members, assisting with inquiries, resolving concerns, and providing a positive customer experience through inbound and outbound interactions. This role requires strong communication skills, attention to detail, and the ability to work effectively in a remote environment.

Job Duties:

• Serve as the primary point of contact for members, providing professional and courteous customer service.
• Handle inbound and outbound calls while assisting members with questions, concerns, and account-related inquiries.
• Research and resolve member issues efficiently and accurately.
• Document interactions and maintain detailed records within company systems.
• Navigate multiple computer applications and databases simultaneously while assisting members.
• Follow established policies, procedures, and compliance requirements.
• Maintain confidentiality and safeguard sensitive member information.
• Deliver a positive member experience by providing timely and effective solutions.

#RemedyHIjobs

Job Requirements:

• High school diploma or equivalent required.
• Minimum of 6 months of remote call center experience required.
• Must successfully complete a Computer Skills Assessment with a score of 70% or higher.
• Strong verbal and written communication skills.
• Basic computer proficiency and the ability to navigate multiple systems.
• Ability to work independently in a remote environment.
• Strong problem-solving and customer service skills.
• Must be available to work Monday-Friday, 9:00 AM-6:00 PM.

Equal Opportunity Employer