Golf and Tour Operations Coordinator; Japanese-English Bilingual Job Honolulu area,Hawaii USA,Customer Service/HelpDesk

Position: Golf and Tour Operations Coordinator (Japanese-English Bilingual)

Tachibana Enterprises, LLC

Job Description

Dayforce Code:

Hawaii-Coordinator-Operations

Pay Range: $17.00 to $22.50 hourly

Operations department is responsible for golf and tour reservations for Tachibana Enterprises, LLC.

PRIMARY RESPONSIBILITIES:

Coordinate and process reservations, and communicate with drivers to ensure smooth operations.

Essential Job Functions

70% Reservations and booking:

Correspond with customer and supplier inquiries, and finalize reservations and booking information.
Communicate with the team, vendors, and any other stakeholders.

20% Communication with drivers:

Assign vehicles and ensure all movements run smoothly.
Communicate with drivers to update movements when necessary.

10% Golf equipment:

Assist drivers and farm-out companies with golf equipment rental.

Other Duties:

Perform special projects and other miscellaneous duties as assigned by management.

Minimum Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

High school diploma; or equivalent combination of education and experience.

Possess more than 1 year of experience in the travel industry or equivalent skills.

Skills and Knowledge

Must be able to speak, read and write in English.

Possess knowledge of the tour industry, tour movements, and arrangements; possess understanding of Japanese culture and etiquette.

Possess working knowledge of basic computer systems, application programs such as Microsoft Office, email, and standard office equipment.

Able to plan, organize, and assign the activities of drivers.

Possess accurate math skills including usage of 10-key calculator, to be able to compute rates, ratios, and percentages.

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential job functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Working Hours:

Normal business hours: 10:00 am to 6:00 pm, Sunday - Saturday, including holidays, as needed

Regular attendance is required for this position and you may be required to work after normal business hours and/or on weekends.

Working Environment::

Air-conditioned office and /or remote workplace.
Work can be performed remotely but may be required to report to the Tachibana Enterprises office 4 times per week or as required.
Subject to varying weather conditions, up to and including, noise, pollution, dust, fumes and vehicle exhaust.

Equipment Used:

General office equipment including phones, fax, copier, personal computer, scanner, etc.
Software includes the use of Windows operating system, MS Office.

Physical and Mental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Able to multitask and resolve concerns and issues in a timely manner;

Constant – sitting, visual, hearing;

Occasional – pushing, pulling, lifting and carrying less than 25 pounds;

Occasional – standing, walking, crouching, forward reaching, side bending, overhead reach, grasping, handling, finger dexterity, and eye-hand-foot coordination;

Seldom – running, stair climbing, bending, squatting, kneeling, stooping, climbing;

Not Applicable – crawling, twisting.

Communication Demands

Constant – written communication to co-workers, customers, outside trade persons/vendors, talking on the telephone, reading;

Frequent – talking to co-workers, customers, outside trade persons/vendors,written or verbal requests of co-workers and vendors, training/giving verbal instructions, receiving verbal and written instructions, writing/composing written language;

Seldom – visiting/working at different worksites;

Not Applicable – supervising others.