Ticket Agent Auana

Part-Time Position

We are looking for a Ticket Agent to join the Box Office team for ‘AUANA, in Honolulu, Hawai‘i. The main objective of this role is to provide guests with world-class customer service, maintain up-to-date knowledge of pricing, availability, and seating options, and speak knowledgably about ‘AUANA and the other shows in the Cirque du Soleil portfolio. Assist with crowd control and ensure a smooth entry for guest.

The ideal candidate will be an outgoing, charismatic, and engaging individual that is excited to be part of the opening team for a first-of-its-kind entertainment offering in Hawai‘i. You are detail-oriented, reliable, and able to work quickly and accurately while maintaining a professional and welcoming demeanor.

• Process merchandise sales, ticket sales and VIP Experience upsells, ensuring prompt and courteous service to all guests;
• Assist sales department with group reservation inquiries, bookings, group check-ins and will call
• Build Customer Accounts in Outbox with accurate guest information;
• Utilize and balance a cash drawer and ticket sales with various tender types;
• Provide educated answers to guest questions and able to furnish detailed information regarding ‘AUANA show details, Cirque du Soleil Entertainment Group, and the OUTRIGGER Waikiki Beachcomber Hotel facilities and services;
• Resolve guest issues within scope of authority and elevate to supervisor as necessary;
• Maintain up-to-date knowledge on Cirque ticketing policies and purchase agreement information;
• Contribute to a positive work-life environment at the box office that promotes customer service, sales, and safety;
• Maintain a neat work environment and a clean and presentable demeanor based on Cirque du Soleil’s appearance policy;
• Maintain communication with Box Office Managers regarding ticketing problems and or customer service issues;
• Complete other related job duties as assigned.

• Previous customer service experience in a ticketing, live entertainment, or similar work environment;
• Knowledge of Outbox or other similar ticketing platform;
• Possess the ability to learn ticketing software and retain a high level of complex information.
• Be comfortable working in a loud environment;
• Be calm, motivated, polite, and courteous;
• Have a professional, clean appearance with a straight posture.
  
  Note:
  
  Employees are responsible for arriving in uniform shirt, black pants, black socks, and black shoes (no logos);
• Understanding and ability to exemplify a high standard of customer service and hospitality;
• Strong attention to detail;
• Working fast and efficiently under pressure;
• Ability to provide excellent customer service and be a team player;
• Availability to work varied shifts, including weekends and holidays;
• Ability to perform the essential functions of the job including, but not limited to: crouching, kneeling, standing, lifting, sometimes for extended amounts of time; lifting at least 50lbs unassisted, etc.;
  Full list of essential functions will be sent in the offer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions;
• Fluent in English, both written and spoken;
  Fluent in other languages, such as Japanese is an asset;
• Verification of the right to work in the United States for Cirque du Soleil Entertainment Group, as demonstrated by completion of the Form I-9 upon hire and the submission of acceptable documentation (as noted on the Form I-9) verifying one’s identity and work authorization.

• The hourly rate for this position is $19 USD/hour.
• This rate is location-specific and…