Customer Service Specialist Honolulu Robert Half

Customer Service Specialist

We are looking for a Customer Service Specialist to support daily service coordination and administrative operations for a community-focused warehouse program in Honolulu, Hawaii. This contract opportunity with potential for a permanent role is ideal for someone who enjoys helping people, managing multiple priorities, and maintaining accurate information in a fast-paced environment. The person in this role will serve as a key point of contact for clients and community members while helping ensure appointments, records, and follow-up activities are handled efficiently.

Due to onsite requirements, preference will be given to Hawaii residents.

Responsibilities:

• Deliver attentive and detail-oriented support to individuals seeking information about available programs and services.

• Coordinate pickup times and schedule client appointments to keep daily operations organized and on track.

• Enter and update client and program information with a strong focus on accuracy and timeliness.

• Conduct client surveys and record responses to support service improvement efforts.

• Respond to phone and email inquiries with clear communication and appropriate follow-up.

• Assist with administrative assignments and special projects tied to human services program activities.

• Collaborate with staff, clients, and community partners across a diverse service environment.

• Maintain organized records and documentation to support smooth office and program workflow.