Customer Service Representative

Key Responsibilities:

• Serve as the primary point of contact for customers, addressing inquiries and resolving issues related to freight services.
• Provide accurate information regarding shipping rates, transit times, and service options.
• Process customer orders, track shipments, and update customers on the status of their deliveries.
• Collaborate with internal teams to ensure seamless operations and efficient problem resolution.
• Maintain a thorough understanding of our services and industry regulations to provide knowledgeable support.
• Build and maintain strong relationships with customers, fostering loyalty and repeat business.
• Assist in identifying opportunities for service improvements and provide feedback to management.
• Handle customer complaints with professionalism and empathy, striving for satisfactory resolutions.

Qualifications:

• High school diploma or equivalent; additional education or training in logistics or customer service is a plus.
• Previous experience in customer service, preferably in the freight or logistics industry.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office Suite and experience with customer relationship management (CRM) software.
• Detail-oriented with strong organizational skills and the ability to manage multiple tasks simultaneously.
• Ability to work independently and as part of a team in a fast-paced environment.
• Bilingual skills (English and another language) are a plus.