Financial Aid Specialist

Title: Financial Aid Specialist (0097543)

Position Number: 0097543

Hiring Unit: Financial Aid Services

Location: Manoa

Date Posted: December 19, 2025

Closing Date: January 16, 2026

Band: A

Salary: salary schedules and placement information

Additional Salary Information: PBA, minimum $4,458/month

Full Time/Part Time: Full-time

Month: 11-month

Temporary/Permanent: Permanent

• Responsible for the management of assigned Federal/State/Institutional Aid Program(s). Work closely with the primary resource person for the assigned Aid Program(s).
• Responsible for developing and writing office policies and procedures to effectively and equitably administer assigned Aid Program(s) ensuring compliance with applicable Federal/State/Institutional regulations. Assist with annual review and revisions.
• Responsible for the development of formal and informal training sessions for professional and student assistants on assigned duties and/or aid programs policies and regulations. Provide training sessions as needed.
• Responsible with semester and year ending reconciliation of funds.
• Provide assistance to the Director in responding to inquiries for the annual compliance audit, FISAP and AOR, as applies to assigned Aid Programs.
• Assist in the development of office operations manual. Assist with annual review and revision.
• Assist in the development of office awarding/packaging procedures to ensure that all aid programs are awarded in accordance with Federal/State/Institutional regulations. Review annually as needed.
• Assist in evaluating student financial aid applications and awarding of Federal/State/Institutional aid. Items such as eligibility for need/non-need based aid, Satisfactory Academic Progress, Special Circumstances, and etc.
• Responsible for review of student award offer as new information is received. Learn the disposition of:
  Petitions for Special Circumstances, non-University resources, Departmental Tuition Waivers and Third Party Payments, etc.
• Validate student (and parent, if dependent) income and asset information to complete the Federal Verification Process, as required.
• Assist with providing financial aid counseling/advising to prospective and current students regarding the application process, available sources and types of financial aid, and the completion of required forms and applications.
• Assist with addressing students' needs through professional judgment within the guidelines of Federal regulations.
• Assist University departments with Federal/State/Institutional aid policies and regulations as to the awarding of financial aid and scholarships.
• Respond to student inquiries in a professional, clear and articulate manner through written or verbal communications.
• Plan, schedule and conduct student loan entrance and exit counseling sessions.
• Based on specific procedures and training, instruct professional and student assistants on assigned Aid Program(s)/duties about any changes in regulations that affect office procedures, the purpose of requirements and office activities.
• Coordinate with and advise University departments/officials on aid regulations and policies. Offices to include Admissions, Registrar, Cashier, Housing, and other departments as necessary.
• Assist in the development of consumer documents, such as brochures, flyers and financial aid publications both paper, electronic and other formats.
• Participate in joint efforts with University departments for high school and community visitations within the state to provide financial aid information to prospective students and their parents.
• Plan, schedule and conduct financial aid workshops when asked by community and high schools within the State, and University departments.
• Pursue professional development activities (e.g., Federal Training, PacFAA Workshops) as required by changes in aid regulations and for personal development.
• Required to learn specific techniques needed to operate effectively and with empathy to all financial aid applicants.
• Required to deal tactfully but firmly with others.
• Other duties as assigned

* Denotes essential duties

• Possession of a baccalaureate degree in arts, social sciences, arts and humanities, science, education, business, or related area and 2 year(s) of progressively responsible professional experience with responsibilities for customer/student services and/or administrative services; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.
• Functional knowledge of principles, practices and techniques in the area of customer/student services and/or administrative services demonstrated by knowledge, understanding and ability to apply concepts, terminology.
• Functional knowledge and understanding of principles, theories, federal and state laws, rules, regulations and systems associated with customer/student services and/or administrative services.
• Demonstrated ability to recognize problems, identify possible…