Financial Aid Specialist

Title: Financial Aid Specialist (0097543)

Position Number:0097552

Hiring Unit:Financial Aid Services

Location: Manoa

Date Posted: December 19, 2025

Closing Date: January 16, 2026

Band: B

Salary: salary schedules and placement information

Additional Salary Information: PBB, minimum $5,434/month

Full Time/Part Time: Full-time

Month: 11-month

Temporary/Permanent: Permanent

• Serve as a Working Supervisor for loan administration/processing and special programs duties by leading assigned staff in providing timely information, processing, aid revisions and reconciliation.
• Hire, train, supervise, and evaluate staff and student hires. Oversees staff loan and special program assignments to ensure all areas of processing are completed and done timely for the benefit to the students.
• Monitor and evaluate programmatic and operational effectiveness of loan and special program processing. Proactively find ways to improve administering and processing of loans and special programs.
• Responsible for the management of assigned Federal/State/Institutional Aid Program(s). Serve as the primary resource person for the assigned Aid Program(s).
• Develop and write office policies and procedures to effectively and equitably administer assigned aid program(s) insuring compliance with applicable Federal/State/Institutional regulations. Review annually and revise as needed.
• Conduct formal and informal training sessions for professional and student staff on assigned Aid Program(s) policies and regulations. Training sessions provided as needed.
• Responsible for semester and year ending reconciliation of funds for the assigned Aid Program(s).
• Provide assistance to the Director in responding to inquiries for the annual compliance audit and FISAP, as applies to assigned Aid Program(s).
• Contact federal officials when appropriate for interpretation of regulations that may affect institutional policies, or for clarification of unusual circumstances that are not covered specifically in the federal regulations/handbook.
• Assist in the development of office awarding/packing procedures to insure that all aid programs are awarded in accordance to Federal/State/Institutional regulations. Review annually and revise as needed.
• Responsible for the evaluation of student financial aid application in the awarding of Federal/State/Institutional aid. Items such as eligibility for need/non-need based aid, Satisfactory Academic Progress, Special Circumstances and etc.
• Responsible for the review of student award offer as new information is received. Information such as Petitions for Special Circumstances, non-University resources, Department Tuition Waivers and Third Party Payments, and etc.
• Responsible for the validation of student (and parent, if dependent) income and asset information to complete the Federal Verification Process, as required.
• Provide financial aid counseling/advising to prospective and current students in regards to applying for financial aid, available sources/types of financial aid, and assist in completion of required forms and applications through email, phone, in person and virtual services.
• Responsible for addressing students' needs through professional judgment within the guidelines of Federal regulations.
• Assist University departments with Federal/State/Institutional aid policies and regulations as to the awarding of scholarships.
• Respond to all student inquiries in a professional, clear and articulate manner through written correspondence and verbal communications.
• Plan, schedule and conduct student loan entrance and exit counseling sessions.
• Instruct/Assist professional and student staff members who work with Specialist on assigned aid program(s) about any changes in regulations that affect office policy/procedures and the purpose of requirements.
• Instruct/Assist professional and student staff who with Specialist on assigned aid program(s) in developing priorities for daily activities to achieve optimal management of program accounts.
• Coordinate with and advise university departments/officials on aid regulations and policies. Office to include Admissions, Registrar, Cashier, Housing, and other departments as necessary.
• Assis…