Student Services Specialist

Description

• Title: Student Services Specialist
• Position Number: 0097526T
• Hiring Unit: C OF SOC SCI, SOC SCI DEANS OFF, STUDENT ACADEMIC SERVICES
• Location: UH at Manoa
• Date Posted: January 9, 2026
• Closing Date: January 26, 2026
• Band: B
• Salary: salary schedules and placement information
• Full Time/Part Time: Full-time
• Month: 11-month
• Temporary/Permanent: Temporary
• Other
  
  Conditions:
  
  To begin approximately February 2026; continuation dependent on satisfactory performance, availability of funds and program needs.

• Under the direction of the College of Social Sciences (CSS) Advising, Civic and Community Engagement in the Social Sciences (ACCESS) Director, coordinates college‑wide programs geared towards student experience. Provides academic‑related services to current and incoming CSS students, with a focus on veterans and military affiliated students.
• Coordinates with the University of Hawaii at Manoa Office of Veteran Student Services to recruit eligible students and organize programs, events, and activities that promote the educational success of student veterans and military affiliated students.
• Maintains knowledge of current policies and regulations related to student veterans and military affiliated students (spouses, dependents, caregivers, reserve, guard, and active duty) to ensure a smooth transition for student veterans and military affiliated students.
• Provides information on various education programs available to Veterans Affairs (VA) beneficiaries and active‑duty military members.
• Works with prospective employers and community organizations to develop internships and service learning opportunities within intelligence studies, military, and related fields.
• Coordinates programs, events, and activities for the CSS intelligence studies interdisciplinary program.
• Advises and guides students in making academic decisions, develops individual academic plans that are consistent with their interests, goals, abilities, and degree requirements while ensuring compliance with Department of Defense (DoD) and VA policies and guidelines, and approves enrollment for each student prior to certification.
• Performs administrative reviews tasks including registration, resource referral, and processing of academic related actions for VA, DoD, and CSS. Ensures students complete all required forms for admissions and financial aid; navigates students through the financial aid and military tuition process. Resolves and follows up on registration related problems, concerns, and/or discrepancies.
• Reviews requests for course overloads, waiver of course prerequisites, and special admission; evaluates registration procedures and instructions and makes recommendations for improvements.
• Conducts group and individual information sessions for CSS undergraduate majors and prospective majors.
• Provides information to CSS students requesting readmission to the university after probation, suspension, and/or dismissal and takes appropriate actions.
• Evaluates prospective students, reviews applications, and maintains applicant tracking records.
• Audits, monitors, and evaluates enrollment, individual student academic progress, and the impact on degree‑seeking goals, including evaluation/accuracy of transfer credits, progress checks, graduation checks, and appropriate institutional actions. Updates academic records for CSS students; provides reports of graduation and academic actions, as needed.
• Participates in orientation for new CSS students.
• Establishes and maintains regular communication with CSS majors via email and other means to facilitate access to research, scholarships, internships, employment, and other opportunities for students.
• Apprises CSS students of the academic petition procedures and deadlines. Resolves CSS students' academic petitions in a timely manner.
• Serves as a liaison to the various internal/external agencies (Admission/Records, Registrars, Cashiers, Academic departments, etc.) to resolve and/or assist in resolving any student issues, concerns or problems.
• Performs exit interviews for each graduate and compiles interview data each semester and recommends program improvements to the ACCESS Director.
• Contributes…