Senior Technical Services Engineer - Oahu

Senior Technical Services Engineer - Oahu

Company: Hawaiian Electric

Posting End Date:
This position will remain open until filled. Early applications are highly encouraged.

The Power Quality Customer Solutions & Services Department of the Hawaiian Electric Company has one Management vacancy available. (Role: Professional)

Serves as a technical resource in the areas of power quality, power systems, control systems, commercial electro-technologies, data acquisition and instrumentation, and the optimization of customer end‑use technologies. Prepares customer systems site assessments, project proposals and financial analyses, and acts as project engineer/construction manager for Hawaiian Electric power quality and efficient customer end‑use technologies programs/projects in the commercial, governmental, and residential sectors.

Performs customer technology applications research, investigation, planning and implementation working closely with key customer accounts and keeping in close contact with and effectively utilizing EPRI and other resources.

• As the customer’s trusted energy partner, provides consultation services to major commercial, industrial, and residential customers, with a focus on resolving customer issues related to power quality; efficient customer end‑use technologies including equipment selection/sizing, economic feasibility, maintenance and identifying and solving operational issues; customer demand reduction and power factor optimization strategies; and demand response integration opportunities.
• Supports, develops, implements, and plans various Power Quality programs and services (both commercial and residential), including onsite customer monitoring, and educational outreach, including scheduling and presenting customer power quality and end‑use technologies workshops.
• Continues the active co‑development with EPRI and the Grid Power Alliance of the Open PQ Dashboard to improve customer power quality and enhance Hawaiian Electric’s grid modernization efforts.
• Conducts field surveys and site inspections to investigate customer equipment, systems and operations. Designs and installs power quality and data acquisition instrumentation systems and software as necessary.
• Actively advocates/plans the use of new clean energy technologies and electro-technologies that can reduce customer bills and/or improve customer operations. Works closely with internal partners including engineers, account managers, Risk Management, Customer Service, Legal, and Demand Response Departments to identify, develop and critique new opportunities for customer technology applications, projects and services, as well as investigate, troubleshoot, document, and diagnose customer power quality claims issues.
• Serves as project engineer and construction manager for research, demonstration and development (RD&D), and above‑the‑line (ATL) and/or below‑the‑line (BTL) customer systems optimization and power quality projects with new revenue potential for the company. Responsibilities include project scheduling, budget preparation, tracking and maintenance, supervision of outside consultants and contractors, and front‑line interface with the customer.
• Works closely with System Operations and Engineering Departments to integrate and optimize the function, utility and application of Power Quality within the Company.
• Conducts research and actively pursues applications of electro-technologies such as HVAC&R, lighting, energy storage technologies and systems, power factor correction, voltage dip ride‑through devices, harmonic filtering, transient voltage surge protection, advanced data acquisition and control systems, and Internet‑based data collection, archiving, analytics and visualization, etc.
• Keeps abreast of industry power quality issues/technology, customer technologies, clean energy, energy storage, Internet technologies, and other new technologies that impact customer energy bills, customer operations, and bolsters the company’s role as a trusted energy partner to our key customer accounts.
• Participates in Company emergency response activities as assigned, including…