Cyber Operations Analyst - Oahu

JOB FUNCTION

Serves as technical specialist responsible for monitoring, operating, and troubleshooting network and security status of any component comprising Hawaiian Electric networks, systems, and software. Works as a member of the Network Operations and Security Center (NOSC) team providing 24x7 operations and security monitoring for Hawaiian Electric.

• Perform proactive monitoring of system and network element alarms and alerts to identify those components/elements that may lead to or already are causing degradation or failure.
• Perform security monitoring and management, fault isolation and diagnostic functions to include determination and execution of corrective actions on a real-time basis. Use network and system management platforms to remotely access and analyze systems, nodes, and devices to identify resolutions to correct anomalies.
• Interface with functional users, other NOSC support personnel, and management in both routine and reactive monitoring situations. Execute reporting and data input associated with NOSC operations and ticket management.
• Maintain inventory in conjunction with the Desktop Services Section of installed hardware and software and ensure adequate maintenance coverage.
• Document data and telecommunication networks, network servers, software and service configurations. Update and maintain configuration tables and drawings. Maintain up-to-date knowledge of IT, security, telecommunications, products, trends, and directions.
• Analyze network traffic data, throughput, reliability, and other characteristics related to efficient operation and support of networks and systems.
• Participate in company emergency response activities as assigned, including any activities required to prepare for such emergency response.

• Knowledge of a wide range of communications concepts, principles and practices as well as understanding of communications equipment including IP routers, switches, firewalls, LAN/WAN components and other communications-oriented subsystems.
• Knowledge of the principles of information technology normally acquired through college-level courses or equivalent experience.
• Working knowledge of Linux, Windows, macOS, communications messaging ports and protocols, computer directory services and system architecture protocols.
• Knowledge of trouble ticketing systems and performance/trend analysis tools.
• Knowledge of other major areas of telecommunications such as cryptographic systems, computer security, and access control systems/procedures.
• Knowledge of automation tools including Python scripting and API use.

• Ability to remain flexible in a demanding work environment and adapt to rapidly changing priorities.
• Ability to effectively communicate with peers, users, and management using verbal and written communication.
• Analytical, organizational, and conceptual skills capable of handling multiple tasks and assignments simultaneously.
• Strong interpersonal skills to influence and persuade various groups or individuals.
• Aptitude for learning with the ability to identify problems and the desire to find solutions.

• Three (3) years of practical experience with IT systems and telecommunications hardware, including some experience with network installation, administration, and troubleshooting.

Role: Professional

Number of Vacancies: 1

Location: Honolulu – Oahu

Hiring Range: The hiring range for the Cyber Operations Analyst [Req ] position is $71,100.00 to $88,800.00. The person selected will be placed according to his/her skills and qualifications.

About Hawaiian Electric Companies
Hawaiian Electric Companies provide electricity and services to 95 percent of the state's 1.4 million residents. The company is also one of the state's leading employers and a major contributor and supporter of community and educational programs.
The demand for power that has fueled the growth of the Hawaiian Islands has been met by Hawaiian Electric Companies for well over a century. And as the next millennium unfolds, the company is committed to providing quality service and seeking clean local energy sources to power generations of Hawaii families and businesses to come. Visit us at

Interested individuals should apply online. The application must clearly indicate the demonstrated experience/knowledge/skills/abilities the candidate possesses which specifically qualifies him/her for the position.

Applicant Certification
By submitting an application for the position, candidates:
1. Authorize the Hawaiian Electric Companies to confirm all statements contained in the application and/or any materials submitted and made a part of the application as they relate to the position and to the extent permitted by law;
2. Authorize and consent to, without reservation, the Hawaiian Electric Companies sharing any and all information regarding previous or present employment, educational training or personal information from their records and from any other source…