Distribution System Operator - Oahu

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.

Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.

The P RD OPERATING DISPATCH Department of the P SYSTEM OPERATION Division at Hawaiian Electric Company has 1 Bargaining Unit vacancies available. (Role: Non-Exempt)

Responsible for the timely response and restoration communications of power outages and system activity to affected stakeholders. Responsible for maintaining the electrical distribution strategy and operations to ensure continuity of service, stability, and power delivery according to tariff requirements. Ensures reliable power distribution follows appropriate standards and regulations.

• Issues, receives, and acts upon routine or scheduled limited holdoff requests on distribution circuits and/or equipment.
• Operates and troubleshoots in real-time the distribution system in accordance with company policies and protocols.
• Requests and prioritizes resources to match work volume during routine and emergency conditions while considering local agreements.

• Uses Operational Technology (OT) systems and field reports to monitor and control the distribution and sub-transmission systems.
• Monitors, acknowledges, responds and clears alarms from OT systems providing telemetry and control of the distribution and sub-transmission system.
• Monitors and controls remotely controlled field devices to respond to outages, isolate faults, keep voltages and equipment loading within limits.

• Has the authority to direct field personnel to take actions to ensure reliability of the grid and the safety of personnel.

• Promptly responds to trouble and service calls from customers. Identifies and contacts appropriate parties to expedite solution.
• Updates the respective customer outage notification systems and provides real time outage information to internal stakeholders.
• Issues status updates on Estimated Time of Restoration (ETR), crew status, and traffic issues based on real-time data and information.

• Uses 3-part communication to issue operating instructions.
• Operates remotely controlled devices using OT including Distribution Supervisory Control and Data Acquisition (SCADA) system, ADMS, etc.
• Maintains system state updates and device tagging in the EMS and OMS Model.

• Identifies critical customers using available tools (such as but not limited to OT systems, GIS, and Single-line Diagrams).
• Monitors system status, analogs, and alarms, using OT resources systems such as OMS, SCADA/EMS, ADMS, meter data systems, etc.

• Supports and assists GSO and System Operation Shift Supervisor on shift where needed.
• Performs clerical work processes such as paperwork archives, log maintenance, etc.

• Must have a high school diploma or equivalent.
• Advanced degree or certificate in General Trade, Electronics, Automotive, highly desirable.
• Graduate of an Apprenticeship program, Technician, Substation, or completion of Control Operator training program.

• Must be available to work rotating shifts, including nights, holidays, and weekends on a system operating 24 hours per day, 365 days per year.
• Must be available for overtime work outside of their scheduled shifts.

Hawaiian Electric Companies is an equal employment opportunity/affirmative action employer. We actively seek diversity among our employees. We do not discriminate on the basis of age, race, color, religion, sex/gender (including gender identity/expression), ancestry/national origin, disability, marital status, arrest and court record, sexual orientation, pregnancy, veteran status, genetic information, domestic or sexual violence victim status, or other protected categories in accordance with state and federal laws.